Feeny
Neura Robotics

Key Account Manager (Mensch) at Neura Robotics (Munich, Germany)

Neura Robotics· Munich, Germany·

Role details

Work type
Hybrid
Employment
Full-Time
Skills
Customer-facing experienceStrategic customer managementRenewal managementExpansion managementCross-functional collaborationProject managementCustomer Health FrameworksData-driven portfolio management

Neura Robotics at a glance

German cognitive-robotics company building humanoid and collaborative robots that see, hear, feel, and learn to work alongside people.

NEURA Robotics designs cognitive robots (humanoids, collaborative arms, and mobile bases) plus the AI and platform that run them, all built in-house. Its flagship 4NE1 humanoid targets industrial workflows and everyday assistance, and the Neuraverse platform links deployed robots into a shared learning network.

~$1.7B+ raised · latest: Series C · up to $1.4B · June 2026 · backed by Tether, Amazon, NVIDIA, Qualcomm

Summary

The Key Account Manager is responsible for the strategic management of key enterprise customers, serving as the primary contact for C- and VP-level decision-makers. This role involves independently steering renewal, upselling, and expansion processes while developing long-term customer relationships to drive revenue...

Job description

Deine Mission & Herausforderung

  • Du verantwortest die strategische Betreuung unserer wichtigsten Bestandskunden
  • Du bist zentraler Ansprechpartner für Entscheider auf C- und VP-Ebene
  • Du steuerst Renewal-, Upselling- und Expansionsprozesse eigenständig
  • Du entwickelst Kundenbeziehungen systematisch und langfristig weiter
  • Du identifizierst Potenziale zur Steigerung von Kundenwert und Umsatzwachstum
  • Du arbeitest eng mit Pre-Sales, Produkt- und Support-Teams zusammen
  • Du sorgst für eine hohe Kundenzufriedenheit und nachhaltige Kundenbindung
  • Du analysierst Kundenbedürfnisse und entwickelst passende Lösungsstrategien
  • Du verantwortest die Steigerung der Net Revenue Retention
  • Du trägst aktiv dazu bei, Neura Robotics als führendes Robotics-Unternehmen weiter auszubauen

Auf was wir uns freuen können

  • 4+ Jahre Customer-facing-Rollen
  • Eigenständige Betreuung strategischer Großkunden
  • Erfahrung mit Renewal- und Expansion-Management (NRR, Health Scores)
  • Cross-funktionale Zusammenarbeit; Starke Projektmanagement-Skills
  • Erfahrung mit Customer-Health-Frameworks
  • Datengetriebene Portfoliosteuerung

Why work at Neura Robotics

  • Culture: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
  • Flexibility: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
  • Team: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
  • Growth & Development: Support for personal and professional growth via Udemy training platform and more.
  • Compensation: Competitive salary package with exclusive employee discounts.
  • Perks: Summer parties, company town hall meetings, and regular team celebrations.
  • Impact: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
  • Diversity: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
  • Application Process: Fast — initial feedback within a few days, interviews scheduled within two weeks.

Application questions