Machine Learning Engineer at Lever Demo (San Francisco, CA)
Lever Demo· San Francisco, CA·
Job description
We are currently looking for a highly driven Project ManageråÊto join our rapidly growing team. Join a fast-growing startup scale their communications, operations, and customer support. You'll be on-boarding users to our product, communicating with them about their experience, and being their advocate within our team. Not going to lie, a major responsibility is to manage emails and bugs coming from customers ‰ÛÒ which means you should be organized, calm under pressure, and love inbox zero as much as we do. On that end, you'll work closely with and be supported by designers and engineers ‰ÛÒ customer support is a team effort andåÊwe wouldn't leave you hanging. You'll have the opportunity to lay the foundation for many areas of the company. You'll own training materials, our blog and social channels, and usage metrics and reporting; you can contribute to broader outreach via PR and marketing. As Lever grows, you'll have the opportunity to focus on the area that excites you in customer success, PR, marketing, training, technical writing, or whatever parts of the company excite you most. Our perfect coworker is smart, independent, high-impact, driven, and self-motivated. It's critical that you are product-savvy, would describe yourself as a power user, and can quickly learn how to use new tools (including Lever). You should really want to be a part of a product team. We are a close-knit, nimble team and absolutely *everyone* participates in strategy, design, and engineering decisions. And it would be a good sign if you've been wanting to learn how to code. Please think about the following: Do you like working with customers? How do you handle conflict? Are you curious and passionate about finding a solution?
Responsibilities
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- Proactively reach out to existing customers and prospective customers evaluating the product
- Promptly answer questions and support requests via email, chat, and phone
- Write and coordinate training materials and help documentation
- Distill and communicate top user priorities to the product engineering team
- Visit exemplary customers on-site and develop personal relationships with users
- Write and send emails to customers as we launch new features
- Write and manage press releases, blog posts, and other PR outreach
- Kick off marketing efforts and scale new customer leads
Why work at Lever Demo
- Culture: Diverse, equitable, and inclusive environment where employees are encouraged to bring their whole selves to work. Druva emphasizes social responsibility and environmental sustainability.
- Work model: Flexible hybrid model in most locations; some roles are fully remote. Offices in Santa Clara, London, Letterkenny, Pune, Hyderabad, Singapore, Germany, and Australia.
- Benefits: Comprehensive healthcare and mental health programs, paid family leave (maternity, paternity, adoption, fertility support), competitive compensation with equity, FSA/HSA accounts, and generous time off.
- Career growth: Clear advancement paths, internal mobility, learning and development programs including specialized leadership training.
- Recruitment process: Typically 2-3 weeks, starting with a recruiter screen, then hiring manager, then a panel of 3-4 team members; interviews conducted via Zoom with potential in-person later rounds.