Manager, Client Service at Mariner (New York, NY)
Mariner· New York, NY·
Role details
Job description
We are seeking a detail-oriented and proactive Manager to oversee daily operational functions, ensure compliance with internal processes, and support team performance within a fast-paced wealth environment. This role is responsible for inputting and reviewing transactions, managing workflows, and fostering a collaborative and accountable team culture. Responsibilities:
- Input and review money movement transactions within Wealthscape and Charles Schwab.
- Responsible for managing the day-to-day execution of operations tasks, including preparing and reviewing account opening paperwork and account maintenance.
- Proficient in what is needed to open Taxable, Retirement, Trust, & Business accounts within Fidelity & Charles Schwab to aid in reviewing requests.
- Serve as liaison between Wealth Teams and custodians. Proactively contact custodians daily to resolve issues and ensure requests are being processed with accuracy.
- Delegate tasks and assist with team members workloads to ensure smooth execution of workflow.
- Foster accountability, collaboration, and continuous improvement within the team.
- Manage quarterly projects, maintain internal spreadsheets, and oversee completion of team members daily tasks.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Operations Management, or related field.
- Experience: 5-7 years of experience in financial business operations, ideally within a fast-paced, growth-oriented environment.
Skills:
- Experience with Salesforce
- Experience with Fidelity (Wealthscape) and Charles Schwab Platforms.
- Strong analytical and problem-solving abilities.
- Excellent project management skills, with experience managing cross-functional teams.
- Strong communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
- Proficiency in Excel
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We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice.
Why work at Mariner
- Culture highlights: Collaborative, team‑oriented, and driven by a “clients first” mantra. Values diversity and inclusion, and offers a sense of belonging to a shared mission.
- Remote/hybrid/office policy: Supports different ways of working—advisors and associates have flexibility to engage in‑office or remotely. “Dress for your day” policy.
- Notable perks and benefits:
- Comprehensive healthcare (medical, vision, dental)
- Paid time off, 11 paid holidays, parental leave
- 401(k) with company match
- Wellness program, HSA & FSA, life & AD&D insurance
- Telehealth, associate assistance fund, health & wellness awards
- Education reimbursement, wealth advisory services
- Client and associate referral bonuses, peer recognition program
- Paid volunteer hours, identity theft protection
- Discounts at local and national stores
- Engineering/IT culture: Corporate opportunities in IT, operations, marketing, HR, legal, and finance—all part of building the platform that supports advisors.