Marketing Operations Specialist at Neighbor (Lehi, UT)
Neighbor· Lehi, UT·
Role details
Work type
Onsite
Employment
Full-Time
Job description
At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!
About the Role
As our Marketing Operations Specialist, you’ll help scale one of Neighbor’s most important growth channels: Google Maps. This role is highly execution-focused and will involve setting up, managing, and optimizing Google Maps pins at scale in partnership with Neighbor hosts.
Primary Responsibilities
- Google Maps Pin Setup: Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings.
- Pin Quality & Compliance: Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details.
- Pin Optimization: Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
- Operational Scaling: Help build repeatable processes to scale pin creation and optimization across thousands of listings.
- Performance Tracking: Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings.
Qualifications
Required
- Bachelor's degree.
- At least one year of work experience in a customer-service-driven position.
- A track record of detail-critical work where accuracy mattered, whether in a job, internship, or school.
- Experience managing a high volume of work while staying organized.
- Able to follow a process closely while spotting ways to make it better.
- Comfortable in spreadsheets and quick to learn new tools.
Nice to haves
- Experience with Google Business Profile, Google Maps listings, or local SEO.
- Experience at a marketplace or multi-location business.
- Built AI workflows or used AI tools to speed up repetitive work.
- Familiarity with performance metrics (impressions, clicks, rank, conversions) and reporting.
Benefits
- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7
Why work at Neighbor
- Culture: High-transparency, low-ego environment that attracts and invests in "top 1% talent" pursuing hard challenges.
- Location: On-site roles in Lehi, Utah (HQ) with a modern office featuring a 24/7 on-site gym and showers.
- Compensation & benefits: Competitive stock options, medical/dental/vision insurance, accident & disability insurance, 401(k) plan, generous PTO & holidays, and parental leave.
- Team & growth: Fast-growing company (+35% headcount YoY) with roles across Engineering, Data, Marketing, Sales, Product, and Trust & Safety — offering significant career growth potential in a scaling organization.
- Employee ratings: 4.4/5.0 on employer review sites, with strong marks for Work-Life (4.2), Culture (4.2), and Career (4.4).