Membership Sales & Retention Specialist at FoundersCard (Houston, TX)
FoundersCard· Houston, TX· $100k·
Role details
Job description
About FoundersCard
Join us on our mission to empower founders and innovators to move faster, live better and access more.
FoundersCard is a premium lifestyle and business membership platform used by over 250,000 entrepreneurs, executives, and innovators around the world. Our members enjoy unparalleled access to elite travel perks, business benefits, and a curated network of like-minded leaders - all designed to accelerate their success.
What you'll be responsible for
The Membership Sales & Retention Specialist will engage with existing members and prior members through proactive outreach calls. You will be responsible for strengthening relationships, renewing memberships, and identifying opportunities to enhance member value through FoundersCard’s suite of benefits and experiences.
This is a high-energy, performance-driven role requiring daily outbound engagement, expert product knowledge, and a consultative approach to customer success.
What you'll do
- Conduct 100+ outbound calls per day to existing and past members with the goal of driving renewals and retention.
- Clearly communicate the value of FoundersCard membership and its suite of benefits.
- Re-engage lapsed or inactive members through professional, persuasive conversation.
- Manage a daily pipeline of outreach and follow-up activity using CRM tools.
- Identify and act on opportunities to upsell or extend membership terms.
- Handle member feedback and objections with professionalism, empathy, and confidence.
- Collaborate closely with leadership and marketing to refine outreach strategies.
What we're looking for
- Minimum 5+ years of experience in outbound sales, account management, or retention-based roles.
- Proven track record of meeting or exceeding performance metrics in a sales environment.
- Highly polished communication style — both verbal and written.
- Professional, confident phone presence with the ability to build rapport quickly.
- Strong organizational skills and attention to detail.
- Positive, self-motivated, and results-oriented mindset.
- Ability to work effectively in a hybrid team environment (in-office 4 days per week in our Spring, Texas office, remote 1 day per week).
What’s in it for you
- Competitive base salary + performance-based bonuses.
- Comprehensive benefits package including health, dental, vision, and PTO.
- Collaborative and supportive team culture.
- Modern office environment in the Spring, Texas area.
Why work at FoundersCard
- Culture highlight: A privately held, founder-led company with a mission-driven ethos rooted in supporting entrepreneurship — relevant for people who want to work directly on products that serve founders and business leaders.
- Work arrangement: Hybrid presence across offices in New York (Manhattan HQ) and Austin, Texas (two locations); workforce is distributed across 10 countries including the US, Bangladesh, Nigeria, Singapore, India, South Africa, UK, Israel, Poland, and Brazil.
- Engineering culture: Modern startup tech stack including Ruby on Rails, React, React Native, Python, SQL/MySQL, and Looker, plus design tools like Figma and Adobe XD. Product, design, and data analytics sit alongside partnership and member-success teams.
- Perks & benefits: Employees likely receive access to the FoundersCard membership ecosystem (travel, hotel, and lifestyle benefits) — a staple perk of working for the company.
- Transparency: Publicly available employer reviews rate the company 3.2/5.0 overall, with work-life balance at 3.6, compensation at 3.4, culture at 3.2, and career development at 3.0 (21 reviews). Candidates should weigh these signals. Salary ranges from public data: Partnerships ~$83K, Business Development ~$68K, Member Services Specialist ~$43K (annual).
- Open roles (as of research date): Lead Analyst, Member & Product Analytics; Lead Product Manager — Member Experience & Platform; Membership Sales & Retention Specialist (Houston/Austin, TX).