Mid-Market Technical Account Manager at Tractian (São Paulo, Brazil)

Tractian· São Paulo, Brazil·6d ago

Role details

Work type

Onsite

Employment

Full-Time

Job description

Technical Account Manager at TRACTIAN

The Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Mid-Market Technical Account Manager, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.

Responsibilities

Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
Visit factory floors to identify areas for optimization and offer practical solutions.
Analyze client data to uncover insights and recommend process improvements.

Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
Strong analytical skills for interpreting operational data and identifying trends.
Experience with CRM systems and maintenance management tools is advantageous.

Compensation & Benefits

Competitive Compensation
30 days of paid annual leave
Education and courses stipend
Earn a trip anywhere in the world every 4 years
R$1.035/month for meals allowance
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Wellhub Membership: Access a wide range of gyms and training programs.

Why work at Tractian

Meaningful work: Directly empower the industrial and frontline workers who keep the global economy moving.
High-growth environment: 51%+ yearly headcount growth and strong external recognition make this a fast-moving, high-visibility place to build a career.
Engineering culture: Hardware developers, data scientists, and software engineers build cutting-edge technology from scratch on complex, hard-to-solve problems.
Values ("Blue Caps"): Customer obsession, transparency, ownership, demanding-and-supportive leadership, and uncompromising quality.
Flexibility: Work types include Remote, Hybrid, and On-site roles, depending on position and location.
Compensation & culture: Employee reviews show a 4.0/5.0 overall rating, with strong marks for compensation (4.5) and career development (4.1).
Open technical roles: Actively hiring for Analytics Engineer, Senior Data Engineer, Senior Frontend Software Engineer, and more.

About Tractian

Company Overview

One-liner: Tractian is an industrial operating system company that combines AI-driven hardware, software, and sensor technology to predict machine failures, eliminate production downtime, and boost operational efficiency for factories worldwide.
Entity Type: Private (Series C, $120M raised as of December 2024)
Headquarters: Atlanta, Georgia, United States (with a significant hub and co-origin office in São Paulo, Brazil)
Founded: 2019
Founders: Igor Marinelli (CEO and Founder)

Core Business

Primary industries: Industrial IoT, Predictive Maintenance, Asset Condition Monitoring, Artificial Intelligence, Manufacturing Software
Target customers: B2B, Enterprise, Industrial operators (manufacturing plants, shop floors, maintenance teams)
Mission: To eliminate production downtime and elevate human potential in factories worldwide — bridging the gap between humans and machines by making maintenance and reliability a streamlined, cost-efficient advantage.

Products & Services

Tractian Asset Condition Monitoring Platform: An end-to-end software solution that tracks, prioritizes, and acts on machine health data, providing clear priorities, reduced downtime, and higher uptime.
Industrial-Grade Sensors: Hardware devices built for accuracy and high-fidelity data collection on machine vibration, temperature, and other condition metrics.
Industrial Copilot (AI): A GPT-based, specialized AI assistant that generates specific, actionable insights tailored to industrial environments, avoiding the context and accuracy issues of generic large language models.
Assisted Maintenance: A category pioneered by Tractian, using AI to identify problems on machines and suggest preventive actions, supporting maintenance professionals in real time.

Market Standing

Valuation/Market Cap: Not publicly disclosed (private company); raised $120M in Series C in December 2024.
Key Metric: Total funding across 7+ rounds includes a $120M Series C (Dec 2024), a BRL 230M Series B (Aug 2023), and earlier seed rounds; annual revenue not publicly available (reported as $5M by a third-party aggregator, but considered a low estimate not confirmed by the company).
Notable Investors/Partners: Investor names not fully listed in public sources, but the Series C round included 4 investors and the Series B had 8 investors; the company has raised from multiple funds across its history.
Growth Signals:
- Headcount grew 51.4% YoY to 405 employees (with 287 net-new hires)
- Ranked #24 Fastest-Growing Company in North America
- 126 active job openings at time of research
- 110,000+ LinkedIn followers, growing 20.1% yearly
- Customers' operations generate over 5% of global industrial GDP
- Clients see 6–12x ROI, with an average of $6,000 saved per monitored machine annually

Competitive Advantages

Only end-to-end platform in the market that combines hardware sensors, software, and AI to prevent machine failures and protect production.
Specialized AI for industry: Unlike generic LLMs, Tractian’s Industrial Copilot is trained/contextualized for industrial environments, providing precise, accurate, and actionable insights.
First-mover category leadership: Pioneered the "Assisted Maintenance" category and is recognized as a leader in IoT and Asset Management.
Deep industry expertise: Built by and staffed with people who understand shop-floor challenges, ensuring the product is practical and adopted by frontline workers.

Strategic Focus

Scaling its position as the Industrial Copilot — moving beyond predictive maintenance to a broader AI-driven operational copilot that drives direct ROI.
Expanding global footprint across North America, South America, and Europe (with existing offices in Atlanta, São Paulo, Germany, and Spain).
Growing engineering, data, and go-to-market teams to accelerate product development and market penetration.
Continuing to digitize the largely undigitized industrial sector, enabling AI-driven optimization for manufacturing plants of all sizes.

Sources