Network Operations Center (NOC) Tier 1 Shift Lead at Computer World Services (Ashburn, VA)
Computer World Services· Ashburn, VA· $110k–$160k·
Role details
Job description
CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.
Duties & Responsibilities
- Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
- Oversee incident intake, analysis, and escalation following ITIL procedures.
- Ensure adherence to service level agreements (SLAs).
- Maintain accurate shift logs and incident summaries.
- Mentor and evaluate Tier 1 personnel performance.
Required Qualifications
- 5+ years of NOC or Tier 1 support experience.
- CompTIA Network+ or ITIL v3 certification.
- Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Preferred Qualifications
- CCNA certification.
- Experience supporting Federal or DHS systems.
Place of Performance
- Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
Why work at Computer World Services
- Culture Highlights: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- Remote/Hybrid/Office Policy: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- Notable Perks & Benefits (from cwsc.com/employee-benefits):
- Medical, dental, and vision plans (United Healthcare)
- 15 days PTO accrued from day one + 11 company holidays
- Tuition reimbursement up to $5,000 per year
- 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
- Short & long-term disability (100% employer-paid)
- Company-paid basic life and AD&D insurance
- Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
- Commuter benefits (pre-tax transit and parking)
- Employee Assistance Program
- Generous parental leave (from Built In)
- Engineering Culture: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.