Online Merchandising Lead at Kogan.com (South Melbourne, Victoria)Online Merchandising Lead

Do you live and breathe paid social, from campaign architecture to creative testing to performance reporting? At Kogan.com, we're looking for a Paid Social Specialist to own our paid social strategy end to end — planning, executing, and optimising campaigns across Meta, TikTok, Pinterest, Snapchat, and LinkedIn. Reporting to the Head of Loyalty and Performance Marketing, this is a hands-on role for someone with deep Meta expertise and strong analytical instincts, ready to make an impact at a fast-growing Australian eCommerce brand.

In this role you'll be responsible for:

• Own the end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
• Build and refine best-practice standards, auditing frameworks, and dashboards to monitor navigation, search, and promotional effectiveness.
• Act as the escalation point for workflow blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics (CTR, bounce rate, search performance) to recommend course corrections.
• Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues.
• Act as the central liaison with Purchasing, Marketplace, and Engineering, leading discussions on solutions, enhancements, and prioritisation.
• Mentor and guide the Merchandising team, scaling best practice and acting as the subject matter authority on complex issues.

To be successful in this role, you should be:

• Degree qualified in Marketing, Business, eCommerce, or a related field.
• Proven experience leading merchandising, content, or digital trading workflows, ideally within Retail or eCommerce.
• Strong analytical skills, with confidence turning data and dashboards into clear recommendations.
• A solid understanding of site navigation, search, and customer journey principles in an eCommerce context.
• Excellent communication skills, comfortable providing structured updates and leading discussions across teams.
• A proactive team leader with experience mentoring others while staying close to day-to-day execution.
• Highly organised, with the ability to balance competing priorities and deadlines in a fast-moving environment.

Why Kogan.com?

• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
• Your role has a lot of ownership, autonomy and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry  with us and be part of a company that are the Pioneers of eCommerce in Australia
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

To apply

Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.

Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.

Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!