Feeny
Surfshark

Online Reputation Team Lead at Surfshark (Vilnius, Lithuania)

Surfshark· Vilnius, Lithuania·

Role details

Work type
Onsite
Employment
Full-Time

Job description

We are looking for a communications professional to lead a dedicated team of online reputation specialists. If you enjoy solving complex communication puzzles and want to play a key role in how a global cybersecurity brand is perceived, this is the role for you.

IF YOU WANT TO

  • Lead a team of five online reputation specialists responsible for user communication across online channels, sentiment monitoring, reporting, and managing online reputation projects;
  • Manage sensitive situations that may negatively impact the brand and coordinate communication strategies when needed;
  • Work closely with internal stakeholders, including Product, Legal, PR, and Customer Service, to ensure consistent messaging;
  • Represent the online reputation perspective in product development and launches, helping to identify and mitigate potential risks;
  • Leverage online sentiment data to identify trends and turn them into actionable areas for improvement;
  • Develop and scale standard procedures and communication templates to ensure efficient collaboration.

AND YOU CAN CHECK OFF

  • Excellent written and verbal communication skills and ability to craft clear, concise, and persuasive messages;
  • Proven experience in the field of PR, communication, or online reputation;
  • Systematic approach toward problem-solving in unstructured and undefined situations;
  • Analytical thinking and willingness to dig into macro- and micro-level details of a situation;
  • Strong understanding and use of social platforms such as Reddit, Facebook, X.

BONUS POINTS IF YOU

  • Have experience in people management, including leading and mentoring a team;
  • Know the cybersecurity landscape and trends.

HERE’S THE DEAL

  • Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
  • Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks;
  • Tools of your choice: choose the technical equipment and tools you need to do your best work;
  • Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
  • Work-life balance: with our WFA policy, you can work from almost anywhere in the world;
  • More days off: additional vacation days depending on your tenure;
  • Premium Surfshark accounts: for you, your family, and friends;
  • Gross salary: 3300-4500 Eur/month. Although it may vary depending on your skills and experience.

Why work at Surfshark

  • Culture & Values: Company culture is rated 4.2/5 on Glassdoor. Core principles include Radical Ownership, Open-mindedness, Collaboration, and High Standards. glassdoor.com
  • Remote & Flexibility: Offers a "work from anywhere" policy (up to five times a year globally), flexible office hours, and a hybrid work-from-office model. surfshark.com
  • Perks & Growth: Includes private health insurance, mental and physical wellbeing programs (yoga, gym access), access to online learning platforms (Udemy, Masterclass), and bonus days off. surfshark.com
  • Team: A dynamic, fast-growing environment with over 500 specialists across global offices in Vilnius, Kaunas, Warsaw, and Berlin. surfshark.com
  • Mission-Driven: Employees work on products used by millions, with a clear mission to protect digital freedom and fight censorship.

Application questions