Originations Backend (HOI Specialist) at Extend Your Team (Philippines)

Extend Your Team· Philippines·5d ago

Role details

Employment

Full-Time

Job description

About the role

We are looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Key responsibilities

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

About you

At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasks
Experienced in customer-facing roles in a loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
Detail-Oriented - we're a financial services company so being correct about the details matter
Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
Must be from the Philippines

Why work at Extend Your Team

Remote-First & Flexible: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements builtin.com.
Employee Benefits: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees extendyourteam.com.
Supportive Culture: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) linkedin.com.
Hiring Eligibility: The company currently only hires people who reside in the Philippines extendyourteam.com.

About Extend Your Team

Company Overview

One-liner: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations.
Entity Type: Private (bootstrapped/self-funded)
Headquarters: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA.
Founded: 2020
Founders: Not publicly available

Core Business

Primary industry: Outsourcing and Offshoring Consulting
Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management.
Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams.

Products & Services

Talent Placement (Virtual Assistants & Specialists): Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight.
Team Building & Augmentation: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows.

Market Standing

Valuation/Market Cap: Not publicly available
Key Metric: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% linkedin.com. They claim to have built a 187-person customer support team for one client in 30 days.
Notable Investors/Partners: Not publicly available
Growth Signals: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness linkedin.com.

Competitive Advantages

Proprietary Vetting Process ("Smart Talent System"): A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage extendyourteam.com.
Focus on High-Caliber, Experienced Talent: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight.
Speed of Hiring: They advertise the ability to hire in as little as 48 hours.

Strategic Focus

Scaling Operations for High-Growth Clients: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat.
Deepening Specialization in Financial Services: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector linkedin.com.

Sources

Job description

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Key responsibilities

About you

Why work at Extend Your Team

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