Part-time Bilingual Customer Service Representative at Mom's Meals (Des Moines, IA)
Mom's Meals· Des Moines, IA·
Role details
Job description
Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Part-time Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.
The starting wage is $18.00/hour.
Standard work hours are Monday-Friday, 10:30am-2:30pm OR 1:30pm-5:30pm (20-29 hours/week). This position requires 2 weeks of full-time onsite training, Monday-Friday from 9:00am-6:00pm.
This is an onsite position at 7000 Fleur Drive, Des Moines IA 50321 and can start on Monday, September 28th OR Monday, October 12th.
Position Responsibilities may include, but not limited to
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
- High school degree or GED
- 1 year of previous customer service experience
- Basic computer proficiency, including experience learning and using software in a work or school setting
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Preferred Skills & Experience
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
- Previous experience working with HIPAA policies and procedures
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- 401k
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
Why work at Mom's Meals
- Culture: Family-oriented, mission-driven environment where employees are treated like family and can directly see the impact of their work on clients’ lives.
- Roles available: Customer service (bilingual, compassionate), production (plate & pack operators, QA technicians), fulfillment (inventory control, logistics), and drivers (delivering meals direct to homes, often with four-day work weeks).
- Work environment: On-site roles in kitchen facilities and distribution centers; customer service likely in-office or hybrid (not explicitly stated); drivers work locally.
- Perks: Pride in making a difference – “You can be a bright part of someone’s day.” Opportunities for growth across various departments (customer service, production, logistics, healthcare partnerships).
- Notable: Company emphasizes “work family” and “compassion” as core values; employees report high satisfaction from helping vulnerable populations.