Part-Time IT Support Assistant at TSTC (Arlington, VA)
TSTC· Arlington, VA· $18–$30/hr·
Role details
Job description
Who Are We? TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.
WHAT WE'RE LOOKING FOR
TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT. This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month. Candidates must reside within a reasonable commuting distance to Arlington, VA. Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit maps.certify.sba.gov/map to review your address.
Basic Qualifications
- 6 months to 2 years of experience in an IT support or customer service role
- Basic understanding of Windows 10/11 operating systems
- Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
- Strong verbal and written communication skills
- Ability to follow documented procedures accurately and consistently
- Comfortable working in a remote environment with minimal supervision
- Strong organizational skills and ability to manage multiple priorities
- Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
- Experience with any ticketing or help desk system is a plus
- Reliable internet connection and a dedicated workspace for remote work
Security Clearance and Where You'll Work
- Applicants selected must be a U.S. Citizen.
- Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
- Position is 75% remote, but does require regular in office visits in Arlington, VA.
- Candidates must reside within a reasonable commuting distance to Arlington, VA.
Why work at TSTC
- Culture: Collaborative, supportive, and mission‑driven, with a focus on “Total Service – Total Commitment” extending to employees and communities.
- Work arrangements: Hybrid, on‑site, and remote positions available (varies by contract/location). Locations include Washington, DC, Arlington/Reston/Springfield/Ashburn VA, Annapolis Junction MD, Colorado Springs CO.
- Benefits: Competitive salaries, 401k with 3% match, annual and spot bonuses, flexible work arrangements, PTO plus holiday/wellness/birthday leave, medical/dental/vision, wellness programs, employee assistance program, training and development, performance reviews, tuition reimbursement.
- Veteran support: Virginia Values Veterans certified, award‑winning veteran training program, veteran employee resource group, and proactive veteran/military spouse recruiting.
- Growth: Clear advancement paths with training and upward mobility.