Partner Technical Account Engineer at VTEX (São Paulo, Brazil)
VTEX· São Paulo, Brazil·
Job description
VTEX is a global leader in digital commerce technology, providing innovative solutions for businesses seeking excellence in their online ventures. As an integral part of the Global Strategic Alliances team, you will have the opportunity to contribute to VTEX's ongoing success by serving as the primary technical point of contact for our most strategic VTEX partners.
Key Responsibilities:
- Technical Advisory: Serve as the lead technical authority for key partners, providing expert guidance on platform architecture, best practices and scalability.
- Technical Governance: Oversee the technical health of partner projects, identifying potential risks and ensuring alignment with VTEX’s performance standards and security protocols.
- Enablement & Coaching: Conduct workshops and technical training sessions to ensure partner developers are proficient in VTEX foundations and capabilities.
- Strategic Problem Solving: Act as the final escalation point for complex technical hurdles, working closely with the Partner Manager, the internal Product and CX team to resolve platform-specific challenges.
- Innovation Roadmap: Stay ahead of commerce trends to help partners innovate and expand their service offerings.
- Payment Provider Homologation Process: Be the owner of the payment connectors homologation process by managing the assessment and prioritization of incoming requests. Lead process optimization initiatives to enhance operational efficiency and improve time-to-market.
Requirements:
- Academic Background: Bachelor's degree in Engineering, Computer Science or related fields.
- VTEX Expertise: Proven knowledge and experience with the VTEX platform, specially regarding Payment Provider Protocol and Marketplace integrations.
- Technical Skills: Expertise in GraphQL and RESTful APIs, with proficient knowledge of architecting complex integrations between commerce platforms and third-party systems, focusing on scalable and high-performance solutions.
- Effective Communication: Strong argumentative skills and the ability to articulate viewpoints based on data.
- Languages: Advanced English and Portuguese; Spanish is considered a plus.
- Proactive Attitude: Eagerness to learn, adapt to challenges, and drive results.
If you are driven by the challenge of building scalable digital ecosystems and being the technical reference to guide global partners, submit your resume and join the VTEX team, where we turn ideas into reality!
About VTEX
VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit vtex.com.
Benefits
- Health, dental, and life insurance with national coverage provided by VTEX
- Language development incentive program (English, Spanish)
- Flexible work schedule
- Flexible meal allowance
- Extended parental leaves
- Child-care assistance
- Financial assistance to build your work-from-home setup
- Totalpass partnership
- Free shipping on 1000+ VTEX stores
Why work at VTEX
- Culture & Ratings: VTEX has a strong Glassdoor rating of 4.3, indicating high employee satisfaction. The company describes its culture as one where "high performance is a mountain with no top" and emphasizes a "shared bold future."
- Remote/Hybrid/Office: The company has 38 operating locations worldwide and supports a hybrid work model. Roles are available in major hubs (Rio de Janeiro, São Paulo, New York, Miami, Mexico City, Bogotá) and some remote positions.
- Early Careers & Diversity: VTEX has active early career programs (internships, student initiatives) and a dedicated "Programa de Diversidade" for inclusion of people with disabilities. They have a specific "Banco de Talentos Diversos" in Brazil.
- Engineering & Tech Culture: With 1,300+ employees and a tech-heavy focus (AI, cloud, SRE, frontend, backend), engineers work on cutting-edge commerce and AI problems at global scale. The company offers roles in Engineering, Product Management, Data, and Cloud infrastructure.
- Impact & Scale: Employees work on a platform that processes $15B+ in GMV annually and serves 3,500+ enterprise customers, offering a high-impact environment where work is visible and directly affects global commerce.