Pharmacy Logistics & Customer Experience Associate at Mednow (Etobicoke, Canada)
Mednow· Etobicoke, Canada· $18–$20/hr·
Role details
Job description
At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well. We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door — coordinating every shipment out and being a friendly, reliable voice on the other end of the phone. We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up. It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued.
What You Bring
Must-haves
- Organized and reliable — you keep track of moving parts and things go out on time.
- Strong communicator — clear, warm, and confident on the phone; patients feel looked after.
- Comfortable with the hands-on side — on your feet during your shift, handling packages and shipping supplies (items are generally small and light).
- Detail-oriented — accuracy matters when it's someone's medication and their personal information.
- Eligible to work in Canada and able to pass a background check (this role handles medications and patient information).
Nice-to-haves
- Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment.
- Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll).
- A second language is always an asset with our patient base.
This is a front-row seat in a growing health-tech pharmacy, where the logistics you run are the reason patients get their medications on time. If you're organized, dependable, and genuinely good with people, we'd like to meet you. PLEASE NO AI IN THE APPLICATION ANSWERS — RESPONSES WILL BE SCREENED.
Why work at Mednow
- Culture & Recognition: Certified as a Great Place to Work® in Canada, with 86% of employees rating it positively. Described as a "tech-native" environment where project work and process improvement are part of the daily rhythm.
- Work Environment: Hybrid/remote-friendly with a Toronto hub. The role described (Pharmacist) is based in Toronto, but the workforce is distributed across Canada and the Philippines. The company uses Slack, Google Workspace, and modern digital tools extensively.
- Role Impact: Pharmacists are not just dispensing—they are involved in workflow innovation, B2B integration projects, and clinical leadership in a high-volume, mail-order setting. The company emphasizes a "pharmacy of the future" that operates at the intersection of clinical excellence and logistical precision.
- Compensation: For the Pharmacist role, salary range is $100,000 - $120,000 per year (CAD). The company bills itself as a place for those who thrive in fast-paced, tech-forward environments and enjoy variety beyond the traditional bench role.
- Engineering/Operations Culture: Heavy use of tech stack (Kroll, PrescribeIT, Shopify, UberDirect, PACMED) and a focus on continuous improvement. The job description explicitly seeks candidates who are "tech-native" and comfortable with change.