Product Support Specialist for SaaS Platform at Evismart (Bgc, Manila, Philippines)
Evismart· Bgc, Manila, Philippines·
Job description
Can you keep customers moving when the product doesn’t?
We’re looking for a Product Support Specialist who can do more than answer questions. You’ll need to understand the product, troubleshoot problems, find workarounds fast, and keep customers informed when things go wrong.
With AI handling the straightforward questions, you’ll take on the challenges that require human judgment, resourcefulness, and ownership. When an issue needs deeper technical expertise, you’ll work with our Technical Support Specialists to get to the bottom of it.
Think you can solve problems before they become disruptions?
Why work at Evismart
- Culture: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together.
- Work Setup: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised.
- Notable perks: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform.
- Active technical roles: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page.