Program Manager, Quality at Mercor (San Francisco, CA)
Mercor· San Francisco, CA· $120k–$200k·
Role details
Equity Grant · Performance Bonus · Relocation Bonus · Housing Bonus · Meal Stipend · Equinox Membership · Laundry Reimbursement · Wellness Reimbursement
Summary
The Program Manager for Quality leads cross-functional quality processes and manages an operational team of quality control specialists. This role involves developing automated technical solutions to evaluate human data deliverables, ensuring adherence to quality standards, and reporting on performance metrics to dr...
Job description
About Mercor
Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.
About the Role:
As a Program Manager for Quality Team, you will devise cross-functional quality processes through developing automated, technical solutions and managing an operational team of quality control specialists who evaluate our human data deliverables before they are sent to our customers. The ideal candidate is a scrappy, data-first, and results-driven leader with a track record of excellence.
Responsibilities:
- Own quality programs for designated accounts or projects in various human data domains.
- Own outcomes end to end for quality programs on projects: from initial brainstorming and operational execution to final, detailed delivery of audit results and quality insights.
- Develop technical solutions to auto-evaluate quality of our datasets and proactively root-cause issues. Actively identify opportunities for automation and technical simplification — leveraging LLMs, databases, and scripting where applicable.
- Devise systems to evaluate auditor and human data talent performance, ensuring adherence to quality standards and identifying process improvement opportunities.
- Report on quality through regular monitoring and maintenance of quality performance metrics and KPIs.
- Develop, update, and regularly present leadership-facing reports to inform company operations and strategy on human data deliveries. Work cross-functionally across engineering, account operations, and other stakeholders to execute on delivering SLAs for high-priority projects.
- Help hire and maintain a 30+ auditor workforce for quality control; coach and develop specialists in the auditor pool to achieve high-impact outcomes that drive quality in our customer engagements
Ideal requirements:
- 3+ years of experience owning high-impact technical and operational outcomes
- A strong bias for being results-driven, and experience being entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, and working under pressure in high-urgency environments
- Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and our auditor workforce
- Ability to develop scalable solutions to difficult operational problems — which often require going close to the ground on projects in order to root-cause.
- Robust project management experience, including the ability to manage a distributed team through ruthless prioritization and a high-urgency mindset.
- A data-first approach to problem-solving, with demonstrated qualitative and quantitative analytical ability
Bonus:
- STEM background
- Experience with LLMs, databases, and scripting
- Experience developing and growing a 30+ distributed workforce
- Professional experience at a high-growth startup or fast-paced tech environment
Compensation
- Base cash comp from $120K-$200k
- Aggressive bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- $15K relocation bonus (for moving to the Bay Area)
- $10K housing bonus (if you live within 0.5 miles of our office)
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
Why work at Mercor
- Culture: "Built for people who thrive in high-velocity environments." Values include Intensity, Simplicity, User Obsession, High Standards, Can-Do Attitude, and Time Travelers (thinking ahead).
- Work model: In-person collaboration from offices in San Francisco, New York City, and London. No remote option — the company believes in-person collaboration helps move faster and solve harder problems.
- Engineering culture: Direct exposure to frontier AI research, labs, and startups. Every team works with frontier models daily. Described as "the fastest-growing company in the world."
- Compensation: Generous equity grants, competitive salaries (ranges from $100K–$500K depending on role), and a "proximity bonus" (generous annual housing support).
- Benefits:
- Unlimited paid vacation and sick days
- Free Equinox membership (premium fitness access)
- Monthly wellness stipend and free mental health services
- Monthly food stipend
- 401k with employer match
- Parental leave for both birthing and non-birthing parents
- Team: "A team of ambitious, diverse people who want to work on what matters most." Open roles across Engineering (31 roles), Operations (15 roles), Enterprise (5 roles), Finance (4 roles), and more.