Feeny
Bottomline

Project Manager at Bottomline (Theale, United Kingdom / Reading, United Kingdom)

Bottomline· Theale, United Kingdom / Reading, United Kingdom·

Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Job Summary

The Project Manager is responsible for onboarding customers onto Bottomline’s cloud solutions, ensuring delivery is completed effectively and within customer timescales. The role acts as the primary point of contact for enterprise-level customers, applying best practice project planning and management techniques. It requires high-quality delivery aligned to service standards, with responsibility for project time, cost and quality.

Key Responsibilities

  • Lead successful delivery of customer projects, ensuring agreed objectives, timelines, budgets and quality standards are achieved.
  • Manage the full project lifecycle, from initiation and planning through to implementation and handover.
  • Build strong relationships with customers, stakeholders and internal teams, acting as the primary delivery contact.
  • Provide project leadership, governance and oversight, proactively managing risks, issues, dependencies and change.
  • Ensure effective planning, reporting and communication to provide clear visibility of progress, status and outcomes.
  • Drive customer success by understanding business requirements and aligning solutions to customer needs.
  • Manage project financial performance, including forecasting, budget control and revenue opportunities.
  • Support business growth through collaboration with sales and pre-sales, providing delivery expertise and guidance.
  • Promote project management best practice, continuous improvement and knowledge sharing across the organisation.
  • Maintain strong understanding of company solutions, services and industry trends to deliver customer value.

Customer Focus

  • Provide a positive service that exceeds customer expectations.
  • Support exceptional customer service by ensuring processes and controls are maintained.

Collaboration

  • Ensure effective use of resources.
  • Establish common processes and share best practice.
  • Escalate project issues in a timely manner.
  • Maintain effective communication with other departments.

Innovation

  • Establish, monitor and improve departmental processes, standardising where appropriate.
  • Share lessons learned within the team and wider department.
  • Support the rollout of new solutions.

Continuous Improvement

  • Participate in peer reviews, challenging and improving best practice.
  • Take ownership of a process, product or domain, becoming a Subject Matter Expert.
  • Actively support personal and team development, fostering growth and adaptability.

Skills, Knowledge and Experience Required

  • At least 3 years’ experience in a Project Management or consultancy role.
  • Recognised Project Management certification, or equivalent qualification, with practical knowledge of project management principles and methodologies.
  • Experience in Payments, Cash Management or FinTech software environments.
  • Knowledge of Accounts Payable, Accounts Receivable, Payments and Treasury Management processes is desirable.
  • Proven track record of managing high-value projects and stakeholders through to conclusion.
  • Strong critical thinking, problem solving and decision-making skills.
  • Excellent verbal, written communication and organisational skills.
  • Responsible, energetic and positive attitude.
  • Strong relationship-building skills with colleagues and customers at all levels.
  • Calm under pressure, able to motivate others, with good commercial awareness.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Why work at Bottomline

  • Mission-Driven Work: Employees contribute to modernizing a critical, high-volume global financial infrastructure.
  • Culture & Guiding Principles: The company has a clearly articulated culture based on four principles: "Delight Customers," "Excellent Execution," "Create and Grow Sustained Business Value," and "Work With and for Each Other."
  • Employee Wellbeing ("One Bottomline"): Prioritizes flexibility and a supportive community, with empathetic leadership that supports employees through life milestones. Employee wellbeing takes precedence above all.
  • Growth & Development: Offers opportunities to learn and work with industry leaders across Engineering, Data, Product, Marketing, Finance, Sales, and more. They look for talent at all phases of their career.
  • Global Team: Describes itself as "One Global Team," working with passionate and motivated people to solve complex challenges.
  • Work Environment: A nurturing community that encourages open communication and leadership from any level, regardless of title or seniority.
  • Diversity & Inclusion: Is an Equal Opportunity and Affirmative Action Employer and participates in the E-Verify program.
  • Perks: While specific perks are not listed on the careers page, the company highlights employee wellbeing, flexibility, and a strong, supportive culture.

Application questions