Remote Customer Support Representative (Utah Only-September 28th, 2026 Start) at Gabb Wireless (Lehi, UT)

Gabb Wireless· Lehi, UT·2d ago

Role details

Work type

Remote

Employment

Full-Time

Job description

At Gabb, we're on a mission to bring back the magic of childhood.

Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere.

Supporting Families During This Digital Era

We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team!

We are continuously accepting applications and will reach out for our next class!

Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps. Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb. Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes. Team Player. You'll collaborate with your fellow team members and create a positive environment for all. Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced

Why work at Gabb Wireless

Mission‑driven work: Employees are building products that protect kids and simplify parenting, making daily work highly meaningful.
Culture: Collaboration, inclusivity, creativity, and continuous learning are core values. 87% of employees say it’s a great place to work (Great Place to Work).
Benefits (from Gabb Careers page):
- Healthcare premiums covered up to 100%
- Flexible/hybrid work options (remote + Lehi, Utah office)
- Plenty of paid time off
- Company‑matched 401k
- Primary and secondary parental leave
- Pet insurance
Professional development: Onboarding and training programs designed to empower from day one, with a focus on scaling learning as the company grows.
Work environment: Rated 3.5/5 for work‑life balance, 3.4/5 for compensation, and 3.3/5 for culture on LinkedIn (107 reviews).

About Gabb Wireless

Company Overview

One-liner: Gabb provides safe cell phones and smartwatches for kids and teens, designed without internet browsers, social media, or open app stores to protect children from harmful content.
Entity Type: Private (startup stage; total funding $34.3M across 4 rounds)
Headquarters: Lehi, Utah, United States
Founded: 2018
Founders: Steve Dalby

Core Business

Primary industries: Telecommunications, kid‑safe technology, consumer electronics
Target customers: B2C – parents and guardians seeking age‑appropriate connected devices for children and teens
Mission: “To protect children, connect kids to families and encourage life outside the screen.” (LinkedIn)

Products & Services

Gabb Phone 4: A locked‑down smartphone with AI‑powered content filtering for messaging, parent‑managed contact lists, and no web browser, social media, or unrestricted app store.
Gabb Watch 3e: A kid‑safe wearable with unlimited talk and text, GPS tracking with real‑time location updates, Safe Zones, and parent‑approved contact list.
Gabb Go: An activity app bundled with devices that helps kids manage to‑do lists, track steps, and care for a digital pet.
MyGabb App: Parental control application that gives visibility into the child’s location, messaging, and device settings; controls are built into the device and cannot be removed or bypassed.

Market Standing

Valuation: Not publicly available
Key Metric: $34.3 million in total funding (LinkedIn; as of September 2026, 4 rounds completed)
Notable Investors/Partners: Not publicly disclosed
Growth Signals:
- Headcount reported as 164 globally (-12.5% YoY) on LinkedIn, while Great Place to Work (August 2025) lists 231 U.S.‑based employees – indicating fluctuation or differing counting methods.
- LinkedIn followers: 21,684 (+12.1% yearly), suggesting growing brand awareness.
- 87% of employees rate Gabb as a great place to work (Great Place to Work survey).

Competitive Advantages

Built‑in, unremovable safeguards: No web browser, social media, or open app stores – risks cannot be bypassed by children (unlike app‑based solutions).
Age‑appropriate stepping‑stones: Product line offers progressive device control as children grow (from fully locked‑down starter devices to more flexible teen options).
AI content filtering: Messaging scanning for harmful content runs on the device, giving parents peace of mind while maintaining privacy.

Strategic Focus

Continue developing “kid‑first” technology that balances safety, fun, and parental control.
Expand product ecosystem (phones, watches, companion apps) to serve families from early childhood through teenage years.
Scale hybrid/remote team while maintaining a strong mission‑driven culture.

Sources

Job description

Why work at Gabb Wireless

Application questions