Renewal Account Manager at Kong (Singapore)Renewal Account Manager

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What You’ll Do:

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

What You’ll Bring:

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.