Feeny
CPI Security

Revenue Recovery Representatives at CPI Security (Charlotte, NC)

CPI Security· Charlotte, NC·

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.

Key Responsibilities:

  • Manage collection efforts with a high level of persuasiveness & professionalism.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Place account on hold for incoming orders until payment is received.
  • Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
  • Place outbound calls to delinquent customers to collect past due billing
  • Receive inbound calls from customers that wish to make payments or payment arrangements
  • Print, fold, and mail dunning letters to delinquent customers
  • Audit the cancel reason report on a monthly basis
  • May have additional duties as assigned by Management

Job Requirements/Experience:

  • High school diploma required
  • Minimum of 2 years B2C and “soft” collections experience a plus
  • The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
  • The pay for this position ranges from $42-52k in annual earnings.

What’s In It For You:

  • Comprehensive and on-going training when you start, includes leadership development.
  • Engaging and fun company culture that succeeds through diversity.
  • Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
  • Free monitored security system after 90 days.

Why work at CPI Security

  • Culture & Recognition: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
  • Benefits: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
  • Work Environment: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
  • Community Impact: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
  • Career Growth: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
  • Engineering & Tech Roles: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

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