Risk and Fraud Operations- Intern- Noida at Paytm Payments Services (Noida, India)
Paytm Payments Services· Noida, India·
Role details
Job description
About the Role
We are looking for a detail-oriented Operations Intern to join our Operational Risk & Governance team. This internship is ideal for a graduate or MBA student who wants hands-on exposure to operational risk, merchant onboarding governance, vendor risk management, compliance, and payment operations within a leading fintech environment. You will work closely with Risk, Operations, Compliance, and Business teams to support governance initiatives, maintain operational trackers, prepare reports, and ensure smooth execution of risk and outsourcing processes.
Key Responsibilities
Operational Risk Support Assist in maintaining Operational Risk (ORM) trackers, risk registers, and governance documentation. Support Risk & Control Self-Assessment (RCSA) activities by coordinating with cross-functional teams. Track operational incidents, control gaps, and remediation status. Help prepare SOPs, process documents, and policy version control records. Compile Key Risk Indicator (KRI) data and assist in periodic risk reporting. Merchant & Payment Operations Support governance activities related to merchant onboarding and KYC documentation. Assist in reviewing merchant data, PAN validation records, and onboarding quality checks. Maintain operational dashboards for payment operations and exception tracking. Coordinate with internal stakeholders for timely closure of operational requests. Outsourcing & Vendor Governance Maintain vendor onboarding and due diligence trackers. Support documentation for vendor risk assessments and periodic reviews. Track SLA performance and follow up on pending compliance documents. Assist during internal audits and regulatory documentation requests.
Reporting & Analytics Prepare Excel-based MIS, governance reports, and management presentations. Analyze operational data to identify trends and process improvement opportunities. Ensure accuracy and completeness of operational records and audit-ready documentation.
Preferred Candidate
Graduate or MBA (HR/Operations/Finance/Business) pursuing or recently completed. Strong proficiency in Advanced Excel; PowerPoint knowledge is desirable. Analytical mindset with excellent attention to detail. Good communication and stakeholder coordination skills. Interest in fintech, risk operations, compliance, or payment operations.
What You'll Gain
Exposure to operational risk and governance frameworks. Hands-on experience with merchant onboarding and payment operations. Experience creating MIS dashboards, SOPs, and audit documentation. Opportunity to collaborate with Risk, Compliance, Operations, and Product teams in a fast-paced fintech environment.
Why work at Paytm Payments Services
- Hybrid workspace: Employees work a combination of remote and on-site (builtin.com)
- Mission-driven engineering: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" (paytmpayments.com)
- Strong benefits package:
- Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
- Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
- Time away: competitive leave across categories, team outing and engagement allowances
- Personal development: internal job mobility, learning reimbursement for online courses and upskilling (paytmpayments.com)
- Career tracks: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed (jobs.lever.co)
- Culture: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" (paytmpayments.com)