Feeny
Neura Robotics

Robotics Product Service Specialist / Power User (human) at Neura Robotics (Metzingen, Germany / Riederich, Germany)

Neura Robotics· Metzingen, Germany / Riederich, Germany·

Role details

Work type
Onsite
Employment
Full-Time

Neura Robotics at a glance

German cognitive-robotics company building humanoid and collaborative robots that see, hear, feel, and learn to work alongside people.

NEURA Robotics designs cognitive robots (humanoids, collaborative arms, and mobile bases) plus the AI and platform that run them, all built in-house. Its flagship 4NE1 humanoid targets industrial workflows and everyday assistance, and the Neuraverse platform links deployed robots into a shared learning network.

~$1.7B+ raised · latest: Series C · up to $1.4B · June 2026 · backed by Tether, Amazon, NVIDIA, Qualcomm

Job description

You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning. Your mission & challenges: Your responsibilities, in order of priority:

  1. Service manual & training
  • Create and own the service manual for your product: maintenance routines, repair procedures and spare parts
  • Create and update service training content for the NEURA Academy and deliver service trainings
  1. Product expert
  • Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved
  • Stay current on HW/SW revisions, known issues and fixes
  • Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks
  1. Voice of service
  • Collect and analyze field data: failures, recurring issues, repair times and spare parts
  • Provide structured serviceability feedback to development and product owners
  • Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team
  1. Troubleshooting & repair for the BU
  • Support complex troubleshooting and repair of the product within the business unit
  • Take part in occasional field deployments to stay hands-on
  • Represent service in design reviews and release decisions of your business unit
  • Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch

What we are looking for

Must-have:

  • Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)
  • Experience in technical service, commissioning, or an applications environment
  • Experience in creating service documentation or training material
  • Able to explain complex technical topics clearly, in writing and in training sessions
  • Confident in reading technical drawings and electrical schematics
  • Ability to formulate technical feedback in a structured and solution-oriented way
  • Understanding of software release processes and versioning
  • Experience in creating or optimizing technical processes and standards
  • Independent, documentation-driven way of working
  • Clear and confident communicator with experience working closely with field teams and development to deliver reliable, high-quality outcomes.
  • Hands-on troubleshooting experience
  • Good language skills in German and English
  • Willingness to travel for field deployments. A valid European driver’s license Nice to have:
  • Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics
  • Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence) to structure and track service knowledge

Why work at Neura Robotics

  • Culture: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
  • Flexibility: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
  • Team: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
  • Growth & Development: Support for personal and professional growth via Udemy training platform and more.
  • Compensation: Competitive salary package with exclusive employee discounts.
  • Perks: Summer parties, company town hall meetings, and regular team celebrations.
  • Impact: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
  • Diversity: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
  • Application Process: Fast — initial feedback within a few days, interviews scheduled within two weeks.

Application questions