Scheduling & Customer Support Virtual Assistant at Assist World (South Africa)
Assist World· South Africa·
Role details
Job description
Overview
Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding.
Key Responsibilities
Scheduling & Coordination (CORE) Schedule swim instructors across multiple Florida regions Ensure efficient route planning (minimize travel time between lessons) Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.) Make quick scheduling decisions in real-time Customer Communication Answer inbound calls professionally Respond to parents via phone, SMS, and email Maintain a high-level customer service tone at all times Handle follow-ups and inquiries promptly System & Admin Support Work within Go High Level (GHL) for:SchedulingCommunicationPayments tracking Use internal app to manage operations Send messages, flyers, and updates to clients
Requirements (MUST-HAVES)
3–4+ years experience in admin, scheduling, or operations Strong English communication (spoken + written) Comfortable handling phone calls with US clients Ability to work fast under pressure (real-time scheduling) Highly tech-savvy and quick learner Strong organizational + problem-solving skills
Nice-to-Haves Familiarity with US geography (especially Florida)
Experience with Go High Level (GHL)
Customer service background (bonus if dealing with parents) Mature, relatable personality (e.g. can confidently handle “difficult” clients)
Not a Fit If: You need constant guidance or training You struggle with fast-paced environments You have a strong accent that may cause communication friction You are junior / entry-level
Growth Opportunity High potential to move from Part-Time → Full-Time quickly Opportunity to support a growing franchise network
Why Join Assist World?
100% REMOTE
$50 birthday bonus $200 testimonial bonus $500 entry monthly raffle
Why work at Assist World
- 100% remote work: All roles are fully remote, offering maximum flexibility for global talent.
- Performance-based compensation: Pay structures reflect experience, skills, and impact, with biannual bonuses and monthly raffles.
- Growth opportunities: Work with high-caliber clients across industries; receive feedback and mentorship to develop professionally.
- Supportive culture: Emphasis on transparency, communication, and collaboration — "You’re never just a number."
- Flexible scheduling: Part-time (54%) and full-time (45%) options available; ability to align with client time zones (especially U.S. hours).
- Ideal for: Organized, proactive, detail-oriented individuals fluent in English, comfortable with Google Workspace, Zoom, Slack, and eager to deliver excellence.