Senior Client Account Manager at Pattern (Sydney, Australia)
Pattern· Sydney, Australia·
Role details
Job description
Pattern is a global ecommerce accelerator helping ambitious brands grow across performance media, marketplaces, and D2C channels. We partner with the world’s most recognisable brands - combining data, tech, and strategy to drive measurable growth.
If you’re a strategic, commercially minded Senior Account Manager ready to lead clients and shape digital growth stories, this role is for you.
What You’ll Do
- Act as the primary contact for 7-8 high-profile clients, building trusted relationships through regular face-to-face meetings, digital check-ins, and proactive communication.
- Support channel teams with strategic direction, making sure every initiative aligns with each client’s overarching business goals.
- Act as the project manager - scheduling work, managing timelines, and ensuring seamless delivery across teams.
- Oversee campaign delivery across channels, ensuring scope, timelines, budgets, and KPIs are met.
- Identify and present new growth opportunities that deliver measurable impact for clients.
What You Bring
- 4 + years’ account management experience in a digital or full-service agency.
- Expertise across SEM, Social Advertising and SEO.
- Must be confident creating reports from Google Analytics, Google Ads, and Meta.
- Confident presenter and communicator with strong commercial acumen.
- Analytical mindset - you love connecting data to meaningful client outcomes.
- Proven ability to lead multi-channel teams and manage complex projects.
Why You’ll Love Working at Pattern
- 5 weeks annual leave every year.
- Hybrid flexibility - WFH Mondays & Fridays.
- Summer Fridays - finish at 1pm for long weekends during Summer (Dec-Feb).
- Work-from-anywhere policy for travel and flexibility.
- 12 weeks paid parental leave for the primary caregiver or 4 weeks of paid spousal / partner support leave.
- Regular team events - lunches, celebrations, and Pattern Values Week.
- Stock options available upon joining.
Ready to lead, grow, and make an impact?
Join Pattern - where ambitious brands (and people) accelerate.
What is the hiring process?
- Virtual interview with Hiring Manager
- Virtual/in-person task presentation and interview with Hiring Manager & Peer
- Virtual/in-person interview with other team members
- Professional reference checks
- Executive review
- Offer
Why work at Pattern
- Culture: Recognized as a “Most Loved Workplace®” – core values: Game Changers, Data Fanatics, Team of Doers, Partner Obsession.
- Hybrid work: In-office three days a week with intentional in-person collaboration; Lehi HQ includes an onsite fitness center, food trucks, yoga, and massage Mondays.
- Benefits: Unlimited PTO, fully vested 401(k) match up to 4% from day one, equity, paid parental leave, HSA match, medical/dental/vision, long-term disability.
- Growth opportunities: Regular feedback (weekly 1:1s), engagement surveys, open-door founders, and bonus KPIs tied to cross-team collaboration.
- Diverse roles: Opportunities in data science, engineering, operations, marketing, sales, and account management across 18 global locations.