Customer Support Specialist at Easygenerator (Alexandria)
Easygenerator· Alexandria·
Role details
Work type
Hybrid
Employment
Full-Time
Job description
About Easygenerator
We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful. We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.
What You’ll Do
- Interact with customers across chat, email, and calls
- Share best practices and recommendations
- Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.
- Collaborate with Sales, Development, Marketing, and QA
- Represent the “voice of the customer” inside the company
- Contribute to process improvements and exceed KPIs
What You Bring
- Bachelor’s degree or equivalent experience
- 1–2 years in a customer-facing role (support, success, service)
- Excellent English communication skills (written + spoken)
- Customer-first mindset with strong active listening skills
- General computer proficiency and SaaS product knowledge
- Ability to multitask and stay calm under pressure
- Positive, team-oriented, and proactive attitude
What's in it for you
- Be part of a fast-growing scale-up where you make an impact from day one
- Join an international team of passionate, supportive colleagues
- Grow with us - new opportunities open quickly as we scale
- Thrive in an inclusive, diverse workplace where performance matters most
Ready to join us?
- Apply now and help us deliver world-class support while shaping the future of EdTech!
Why work at Easygenerator
- Culture: Fast‑paced, customer‑value‑first environment with principles like “we keep the speed: launch, learn and iterate” and “we challenge constructively”.
- Team: 45 nationalities across offices in Dubai, Rotterdam, Alexandria, Cape Town, Zhytomyr, and remote hubs in Colombia and the Philippines. Hybrid and remote options available depending on location.
- Growth: Emphasis on internal learning – revenue enablement team provides training, and the tech team shares knowledge through structured processes. External support is available when needed.
- Perks: Hands‑on experience with the latest AI technologies; career pathing encouraged; award‑winning learning environment.
- Work mode: Remote‑friendly; some offices are hybrid (e.g., Dubai), others fully remote.