Senior Endpoint Engineer at 3E (Sofia, Bulgaria)Senior Endpoint Engineer

• Provide senior-level support for internal employees across endpoint, workplace, and service desk technologies.
• Support and improve Microsoft 365, Entra ID, Intune, Windows, Mac, and related workplace technology environments.
• Manage ticket-based support while identifying recurring patterns and opportunities to prevent issues rather than repeatedly resolve them.
• Use AI and automation to improve service desk workflows, diagnostics, remediation, self-service, and the overall employee experience.
• Analyze service desk and endpoint information to identify root causes, reduce recurring demand, and improve service delivery.
• Participate in technology projects such as workstation migrations, integrations, and other workplace technology initiatives.
• Support Sofia office technology operations and equipment inventory and logistics for employees across Europe.
• Create and maintain clear technical documentation, employee-facing knowledge resources, and repeatable support processes.
• Partner with Security, Infrastructure, Engineering, and other teams to deliver secure, reliable workplace solutions.
• Mentor and support less experienced team members, sharing knowledge and helping raise the technical capability of the team.
• Help establish standards and scalable approaches that improve endpoint reliability and make effective support easier to deliver.
• Use data, employee feedback, and operational insights to recommend improvements and demonstrate measurable impact.

What Makes You a Great Fit Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
• 6+ years of experience across service desk, endpoint, workplace, or related platform technologies, including senior-level internal employee support beyond basic ticket handling and using Jira or a similar ticketing or service management platform.
• Fluent written and verbal English, with the ability to communicate effectively with global customers and colleagues.
• Hands-on experience with Microsoft 365, Entra ID, Intune, or similar endpoint management technologies, in both Windows and Mac environments.
• Demonstrated ability to troubleshoot complex issues, identify root causes, and implement preventative improvements through automation, standards, process improvements, or documentation.
• Hands-on experience implementing AI-enabled Service Desk or endpoint workflows, such as ticket triage, knowledge retrieval, diagnostics, remediation, or self-service, using enterprise data with appropriate access controls, validation, and human oversight.
• Experience collaborating across Security, Infrastructure, Engineering, or other technology teams, while mentoring colleagues and sharing technical knowledge.
• Customer-focused and outcome-oriented, with evidence of measurable improvements to service quality, efficiency, reliability, or employee experience.

Preferred Qualifications:

• Experience operating and improving endpoint platforms at scale in modern, cloud-first environments.
• Familiarity with reliability engineering, observability, platform engineering, or advanced automation concepts.

Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here Visit our Website or follow us on LinkedIn Privacy Policy and Candidate Privacy Notice

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