Senior HR Operations Specialist & Workplace Support at KnowBe4 (São Paulo, Brazil)Senior HR Operations Specialist & Workplace Support

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: knowbe4.com/sao-paulo Glassdoor: glassdoor.com LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil

The Opportunity

The Senior HR Operations Specialist & Workplace Support is responsible for providing operational support to the HR Manager and developing and facilitating initiatives to help create a collaborative and inclusive office environment and company culture. This role involves supporting various human resources plans and procedures for all company personnel based on KnowBe4’s established goals and objectives, handling day-to-day HR operations, managing absence cases, and ensuring a seamless employee experience across local teams.

Location & Schedule

• Office Location: Av. Pres. Juscelino Kubitschek, 2041 (JK Complex), Vila Olímpia, São Paulo. Easily accessible via the Emerald Line (CPTM - Vila Olímpia Station) Work Schedule: On-site 4 days per week (1 day remote). As a core member of our People/HR team, your physical presence in the hub is key to driving our local onboarding, culture, and employee experience.

• HR Operations & Lifecycle Support: Provide operative and administrative support to the HR Manager (International) throughout the employee lifecycle in a confidential and sensitive manner from  hiring processes to offboardings
• Employee Guidance: Act as a contact for managers and employees to provide counsel, and support on HR policies and employee-related questions.
• Policy, Compliance & Payroll: Assist in drafting, updating  and implementing robust HR policies, procedures, and employee handbooks in line with KnowBe4’s culture and core values. Assist in managing compliance requirements regarding contracts, bonuses, pensions, benefits administration, and prepare payroll inputs for the payroll team.
• Culture & Employee Experience: Drive company culture by coming up with creative ideas, coordinating cross-functional either remote or in-person events, staff birthdays, end-of-month lunches/dinners, shipping employee goodies, and implementing local diversity initiatives in partnership with our global Culture team.
• Workplace & Regional Support: Handle logistical office needs (including ordering supplies, vendor management ) and manage the allocated office budget. Provide operational HR support for other regions as needed.

• Experience: Relevant degree or equivalent experience preferred, with a background in HR Operations and strong administration skills.
• Communication & English Fluency: Excellent written and verbal communication skills in English, paired with strong interpersonal, customer-facing skills, and a customer-focused attitude.
• Discretion & Judgment: High level of confidentiality and strong problem-solving skills when addressing sensitive workplace issues and supporting employee relations.
• Technical Proficiency: Adaptable to new tools and systems; comfortable working on Macbooks and proficient in Google Workspace (Gmail, Docs, Sheets, Slides).
• Proactivity & Organization: Excellent time management and organizational skills, with a resourceful, proactive attitude, fine attention to detail, and the ability to multitask in a fast-paced environment.

Bonus points if you have:

• Experience working within international team structures or global tech/SaaS companies.

• Be Part of a Global Leader: KnowBe4 is the world's largest security awareness training and simulated phishing platform, expanding rapidly with immense opportunity for career development.
• Thrive in a High-Energy Hub: Join our dynamic São Paulo team at the JK Complex in Vila Olímpia, a prime location offering top-tier amenities, modern workspaces, and convenient transit access.
• Culture That Actually Matters: Enjoy team lunches, social events, employee appreciation perks, and dedicated time spent building genuine connections.
• Impact & Ownership: You won't just follow a checklist; you will directly shape our local office culture, drive regional HR initiatives, and make a tangible impact on the daily experience of our team members

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit knowbe4.com/request-accommodation.

No recruitment agencies, please.