Senior Systems Engineer at RFA (India)
RFA· India·
Role details
Work type
Remote
Job description
This role provides 3rd level support to all RFA Clients and RFA systems. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, project coordination, implementation, and maintenance of technology project initiatives.
Responsibilities
- Support anti-spam, web-filtering, network perimeter defense appliances and remote access solutions
- Manage and support storage and virtualization platforms
- Act as an escalation point for matters concerning server infrastructure.
- Supporting Severs, Active Directory, Exchange, and handling all phases of migrations and upgrades.
- Coordinate any and all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
- Facilitate the definition of service levels and customer requirements.
- Work with clients to determine their needs and assess solutions for improving delivery processes.
- Ability to provide updates and documentation as requested in the Project Plan as well as all closeout documents.
- Handle all infrastructure related questions for Client during duration of project.
- Work directly with vendors on third party server\software deployment.
- Work on new Project Plan design, and overhaul.
- Attend meetings and gather requirements relating to new projects such as onsite infrastructure deployment, relocations, cloud provisioning etc.
- Work closely with technical colleagues to develop Client solutions.
Qualifications
- Bachelor’s degree or equivalent level of experience.
- Experience managing complex technical development projects involving integration of multiple systems.
- Good understanding of existing network programs and capabilities.
- Skilled in technical crisis management.
- Experience with scripting in PowerShell
- Experience with Citrix, terminal services
- 5-6 years of hands-on experience configuring and supporting Microsoft operating system based servers
Knowledge with:
- Microsoft Active Directory, DNS, Group Policy Administration
- Virtualization: Vmware
- Microsoft Exchange 2010, 2013, 2016 and Office 365
- MDM Solutions (Active Sync, MDM – MobileIron, Airwatch)
- Supporting various SAN arrays
- 1-2 years of hands on experience with Azure
Why work at RFA
- Culture: Emphasis on internal promotions, continuous professional development, and long-standing team bonds.
- Work model: Hybrid and remote options available (some roles on-site in London, New York, India, etc.; global remote roles exist).
- Notable perks: Opportunity to work at the intersection of AI, cybersecurity, and finance; be part of a newly AI-native organization backed by top-tier VC (General Catalyst); access to a global team across 19 countries.
- Engineering culture: Augmented by the Titan platform – engineers work with AI agents, cloud infrastructure, and security systems in a regulated environment.