Service Account Operation - Noida - Sales Operation at Paytm Payments Services (Noida, India)
Paytm Payments Services· Noida, India·
Role details
Job description
Job Summary As a Service Account Operations professional, you will be the backbone of the merchant lifecycle at Paytm. You will manage the backend operations for high-value service accounts, ensuring seamless onboarding, technical troubleshooting, and ongoing service excellence. Your goal is to bridge the gap between business development and technical resolution to ensure zero downtime for our merchant partners.
Key Responsibilities
Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory documentation is compliant with RBI guidelines. Stakeholder Coordination: Work closely with Key Account Managers (KAMs), Product, and Tech teams to resolve complex merchant queries and system bugs within the defined TAT (Turnaround Time). Service Monitoring: Monitor the health of payment services (Qr Codes, Edc Machine, Soundbox) and proactive alert management for service downtimes or high failure rates. Reconciliation & Payouts: Assist the finance team in merchant reconciliation, ensuring that settlements are accurate and payouts are processed on time. SOP Maintenance: Create and update Standard Operating Procedures (SOPs) for account operations to improve team efficiency and service quality.
Required Skills & Qualifications Education: Bachelor’s degree (B.Tech, BBA, or B.Com preferred). Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis. Industry Knowledge: Understanding of the Fintech ecosystem, including Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).
Why work at Paytm Payments Services
- Hybrid workspace: Employees work a combination of remote and on-site (builtin.com)
- Mission-driven engineering: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" (paytmpayments.com)
- Strong benefits package:
- Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
- Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
- Time away: competitive leave across categories, team outing and engagement allowances
- Personal development: internal job mobility, learning reimbursement for online courses and upskilling (paytmpayments.com)
- Career tracks: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed (jobs.lever.co)
- Culture: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" (paytmpayments.com)