Small Business Onboarding Specialist at Xero (Milton Keynes, United Kingdom)
Xero· Milton Keynes, United Kingdom·
Role details
Xero at a glance
Cloud accounting and financial-management software for small businesses and their advisors.
Xero is cloud-based accounting software for small businesses and the accountants and bookkeepers who serve them. It automates invoicing, bank reconciliation, bill and expense capture, reporting and cash-flow forecasting, and connects to more than 1,000 third-party apps. Its newer AI agent, JAX, automates routine tasks and answers plain-language questions about a business's finances.
Job description
The role & impact
As a Small Business Onboarding Specialist, you will guide new and prospective subscribers through their initial journey with Xero. By running discovery conversations, hosting tailored product demonstrations, and leading hands-on onboarding sessions, you will turn interested leads into confident users who unlock the full value of our accounting platform. Your focus centers entirely on helping small business owners simplify their daily operations. From resolving early setup friction to introducing ecosystem apps that suit their needs, your work directly shapes their long-term success and drives platform adoption across their first 90 days. The team & how they connect You will join a consultative sales and activation group that bridges the gap between top-of-funnel customer interest and early platform adoption. The team works closely alongside small business sales, marketing, customer success, and product specialists to share insights and continuously improve the customer journey. Together, they combine customer-facing discovery, live demonstrations, and dedicated onboarding to deliver a seamless start for small businesses. Initially, the role may focus on:
- Delivering live product demonstrations and webinars via Google Meet to showcase core features like bank feeds, invoicing, and reporting.
- Managing inbound trial interest, qualifying prospect needs, and guiding small businesses through the purchase decision.
- Utilizing tools such as Salesforce or HubSpot to manage your customer pipeline and track progress.
- Identifying opportunities for customers to expand their setup with ecosystem app integrations.
Where and how you can work This position offers a flexible working setup designed to support both collaborative connections and focused quiet time. Our hybrid environment includes dedicated office spaces with modern facilities, alongside scheduled boost days to collaborate in person with your wider team. Here are some of the things we're looking for, for this role:
- Experience in an onboarding or sales-focused role where you have managed a pipeline to meet target goals.
- Strong communication abilities that allow you to translate technical or accounting workflows into plain language for small business owners.
- A track record of using CRM tools like Salesforce or HubSpot to manage customer interactions and details.
- Proven capability to prioritize tasks independently and manage a varied workload in a fast-paced setting.
- An understanding of core small business accounting tasks, such as invoicing, payments, and reconciliations, is beneficial.
- Comfortable leading virtual presentations, webinars, or product walk-throughs for small groups.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
Why work at Xero
- Culture: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- Flexibility: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- Perks & benefits:
- One paid day off per year for volunteering (Community Connect programme).
- Free access to Sumday carbon accounting app for employees.
- Financial literacy resources and mentorship programmes.
- Engineering & innovation: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- Diversity & inclusion: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- Sustainability focus: Employees can contribute to environmental goals through company-wide initiatives.