Software Engineer, AI Solutions at NICE (United States)

NICE· United States·30m ago

Role details

Work type

Remote

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Software Engineer, AI Solutions

As a Software Engineer, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

How will you make an impact?

Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Have you got what it takes?

Minimum of 2-3 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
Proven experience with Cognigy or equivalent Conversational AI platforms.
Demonstrated ability to resolve complex technical challenges.
Strong capability to align technical solutions with business objectives.
Exceptional ability to communicate technical concepts effectively.
Applicants must be authorized to work in the United States without sponsorship.
Reporting & Metrics
Proficient in JavaScript and Python; experience with back-end integrations.
Front-End Design: HTML and CSS
Back-End Development: server-side applications and data manipulation.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Why work at NICE

Culture: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
Flexibility: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
Learning & Development: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
Internal mobility: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
Benefits: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
Employee Voice: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
Global community: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

About NICE

Company Overview

One-liner: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
Entity Type: Public (NASDAQ: NICE)
Headquarters: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
Founded: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
Founders: Not publicly available from provided sources

Core Business

Primary industries: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
Target customers: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
Mission/purpose: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

Products & Services

NICE CXone: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
NICE Actimize: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
NICE Inform / Justice: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
AI & Automation Layer: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

Market Standing

Valuation/Market Cap: Not directly provided in search results.
Key Metric: Annual Revenue (Non-GAAP) of $2.735 billion (FY 2024), with 15% year-over-year growth.
Notable Investors/Partners: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
Growth Signals:
- 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
- Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
- Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
- 25 billion+ interactions powered annually.
- Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

Competitive Advantages

30+ years of leadership in the contact center and CX space with a proven track record of enabling digital transformations.
Massive R&D investment: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
Comprehensive, unified suite: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
Global scale: 27,000 customers across 150+ countries, 27 local offices.
Partner community: Industry’s largest community of CX partners for customization and extension.

Strategic Focus

Deepening AI-native capabilities (proactive agents, automation at scale).
Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
Targeting vertical markets (financial services, public safety) with specialized solutions.
Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

Sources

Job description

About NiCE

Why work at NICE

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