Software Engineer - Customer support at C3 AI (Bengaluru, India)
C3 AI· Bengaluru, India·
Job description
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI
C3 AI is looking for a Software Engineer to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.
Responsibilities:
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
- Perform debugging, troubleshooting, modifications and unit testing of applications and
- Assess and prioritize customer product change requests and validate in advance of customer
- The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
- Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.
Qualifications:
- Bachelor’s degree required; advanced degree
- 2+ years of experience (6+ for a Senior Engineer) in software application
- Software product support
- JavaScript and Python
- Proficient with test automation
- Proven experience in cross-organizational
- Proven ability to work effectively in a dynamic, fast-paced
Preferred Qualifications:
- Experience supporting or deploying enterprise-scale applications in production.
- Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
- Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.
C3 AI provides a competitive compensation package and excellent benefits. C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Why work at C3 AI
- Culture highlights: Emphasizes a culture of curiosity, integrity, collective intelligence, and innovation. Described as a team-oriented environment where employees solve "previously unsolvable" problems. c3.ai
- Remote/hybrid/office policy: Offers a mix of on-site and remote roles. Major offices in Redwood City (HQ), Guadalajara (second-largest engineering hub), and others across the US, Europe, and Asia. c3.ai
- Notable perks:
- Equity: Restricted stock units (RSUs) granted to all full-time employees.
- Education: Full tuition coverage for a master’s degree in computer science from the University of Illinois; $25,000 cash bonus, 15% raise, and stock grant upon completion.
- Parental Leave: Up to 10–12 weeks paid leave for mothers, 4 weeks for all parents.
- Time Off: 15 days PTO (increasing with tenure) plus 10 paid holidays.
- Health: Competitive medical, dental, and vision coverage; global health insurance for business travelers.
- Retirement: 401K plan via Charles Schwab.
- Continuous Learning: Monthly training sessions, weekly lunch-and-learns, and bonuses for completing online courses.
- Engineering culture: Strong focus on full-stack, scalable enterprise AI applications. Interns and early professionals receive mentorship, bonuses for self-learning, and support for professional development. c3.ai