Solutions Engineer at Basis AI (New York, NY)
Basis AI· New York, NY· $125k–$250k·
Role details
Premium Medical, Dental, And Vision Coverage · Life Insurance · 6 Coaching & 6 Therapy Sessions Through Spring Health · Unlimited PTO · 12 Paid Company Holidays · Daily Meal Stipends · Fully Stocked Kitchen · $300 Toward Custom Desk Setup
Summary
The Solutions Engineer serves as the technical backbone for customer deployments, ensuring seamless integration of Basis's AI agents into enterprise workflows. This role involves managing multiple technical deployments, leading troubleshooting calls, and bridging customer needs with the engineering team.
Job description
About Basis
Basis builds real agents that do real work in the real economy. Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world.
We recently raised $100M at >$1B valuation and are racing to deploy the most advanced applied ML at production scale.
Our investors include: Khosla Ventures (Keith Rabois & Vinod Khosla), Accel (Miles Clements), Google Ventures, Nat Friedman & Daniel Gross, Adam D'Angelo, Jeff Dean, Jack Altman, Noam Brown, Kyle Vogt, Amjad Masad, Clem Delangue and many other operators/technical leaders.
"Basis is on the frontier of building production-grade, long-horizon agents. They've pushed the limits of what we thought our models could do on real-world, economically valuable, complex accounting tasks. They've been a great collaborator in helping us shape what the future of agents looks like." — Prashant Mital, Applied AI Lead, OpenAI
About the role
Over the last two decades, we’ve seen several waves of software deployment models, from on-prem to SaaS to bespoke platforms. With each wave came new deployment roles: implementation managers, solution engineers, and forward-deployed engineers.
Now, we believe a new phase is emerging: one defined not by implementing software, but by deploying intelligence.
Read about Deployed Intelligence at Basis here: getbasis.ai
As a Solutions Engineer on our Deployed Intelligence team, you'll be the technical backbone of our customer deployments. Working closely with DI Strategists who lead enterprise customer engagements, you'll ensure seamless technical integration of Basis into our customers' workflows. You'll own the critical connections that power our platform while serving as the bridge between customer needs and our engineering team.
Location: NYC, Flatiron office. In-person team. Ideally, you will have the following experience:
- 4+ years in technical implementation, solutions engineering, or similar customer-facing technical roles
- Strong SQL proficiency for data analysis and troubleshooting
- Experience with API integrations, particularly in financial services or enterprise SaaS
- Track record of managing multiple technical deployments simultaneously
- Comfort leading technical troubleshooting calls with customers and internal IT teams
- Experience with enterprise data integrations and connectivity solutions is a plus
Benefits at Basis
We offer a competitive and thoughtful benefits package designed to support your physical, mental, and financial well-being:
- Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
- Basis will cover 100% of your Wellhub Gold membership.
- Wellhub gives you access to gyms like Lifetime, SoulCycle, NYSC and so many more - as well as access to wellness apps like Strava & Headspace!
- Time off: Unlimited PTO + 12 paid company holidays.
- In-Office Perks: Daily meal stipends, a fully stocked kitchen, and $300 toward your custom desk setup.
- Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan
- Team Culture: Monthly office activities and frequent optional team happy hours.
- Parental Leave
Why work at Basis AI
- Culture & intensity: "The whole team in one room. Not a lot of formal meetings, but interesting conversations happening constantly… The standards are high and the feedback is frequent. People here are kind and fun, but they also push each other to be better." getbasis.ai/careers
- Engineering-centric: Technical roles account for ~20% of headcount. Operating principles emphasize clear thinking and are referenced every day. Whiteboards everywhere.
- Perks: Premium Medical, Dental, Vision; Life Insurance; 6 coaching & 6 therapy sessions via Spring Health; unlimited PTO + 12 paid holidays; daily meal stipends; fully stocked kitchen; $300 custom desk setup; pre-tax commuter benefits; 401(k); paid parental leave.
- Remote/office policy: Office-first culture — "most of the team eats lunch and dinner together." Based in a dedicated office at 20 W 22nd St, New York (Flatiron district). No mention of fully remote roles in current postings.
- Growth trajectory: From ~27 to 95 employees in one year. Over 85% quarterly growth in job postings. Employees report huge responsibility from day one. linkedin.com