Sr. Customer Success Manager at PointClickCare (Canada)

PointClickCare· Canada· $112k–$125k·6d ago

Role details

Salary

$112k–$125k

Work type

Remote

Employment

Full-Time

Level

Senior

Job description

Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.

Minimum Qualifications

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.

Why work at PointClickCare

Culture & Inclusion: Emphasizes a culture of belonging through an Allyship & Inclusion Community and values diverse backgrounds and perspectives (Life at PointClickCare)
Work Flexibility: Offers flex work and time off with a hybrid model to support work-life balance (Life at PointClickCare)
Learning & Growth: Provides continuous learning opportunities and career development resources, including internship and co-op programs for students (Life at PointClickCare)
Competitive Benefits: Competitive compensation, incentives, recognition programs, and rewards (Life at PointClickCare)
Impactful Mission: Work on technology that directly improves the quality of care for millions of seniors and patients across North America.
Headcount: 1,500 employees as of March 2025, indicating a scaling organization with room for career growth.

About PointClickCare

Company Overview

One-liner: PointClickCare provides a cloud-based electronic health record (EHR) and care collaboration platform for senior living, skilled nursing, and post-acute care providers, serving as North America’s #1 senior care EHR.
Entity Type: Private (Late Stage)
Headquarters: Mississauga, Ontario, Canada
Founded: 2000
Founders: Mike Wessinger and Dave Wessinger

Core Business

Primary industry: Healthcare IT – specifically electronic health records (EHR), care coordination, and value-based care solutions for long-term and post-acute care (LTPAC) and senior living.
Target customers: B2B – skilled nursing facilities, assisted living communities, continuing care retirement communities, acute care hospitals, health plans, and other post-acute providers.
Mission / Purpose: To make healthcare more connected, efficient, and insight-driven by transforming how care is planned, delivered, and paid for – ultimately improving outcomes for millions of patients.

Products & Services

PointClickCare EHR: Industry-leading, integrated electronic health record for senior living and long-term care, with purpose-built workflows for move-in, service delivery, billing, and clinical documentation.
AI-Informed Healthcare: Proprietary AI model trained on the largest LTPAC dataset in North America to identify high-risk patients, reduce readmissions, and streamline care coordination using predictive, chart-level insights.
Intelligent Transitions: Tools that use billions of patient data points to provide care teams with proactive, actionable insights for optimizing patient transitions across acute and post-acute settings.
Reimbursable Outcomes: Advanced analytics that connect clinical outcomes to reimbursement, helping providers and payers improve quality scores, meet value-based care goals, and navigate financial complexities.
PointClickCare Marketplace: An ecosystem of 400+ integrated third-party partners that allows organizations to customize and extend their care platform.

Each product is a SaaS offering, delivered as part of a unified cloud platform.

Market Standing

Valuation: $4 billion as of the latest reported round (Tracxn)
Total Funding: $283 million raised across 5 rounds; notable investors include Dragoneer Investment Group and Hellman & Friedman (Tracxn)
Key Metric: Trusted by more than 30,000 provider organizations; serves every major US health plan; network accounts for 700M+ total patient visits; #1 senior care EHR in North America (PointClickCare)
Growth Signals:
- Acquired three companies in recent years: American HealthTech (2024), Patient Pattern (2023), and Audacious Inquiry (2022) to expand capabilities in AI, health data exchange, and revenue cycle management (Tracxn)
- Recognized as a Forbes top 100 private cloud company (PointClickCare)
- Employee count of 1,500 as of March 2025 (Tracxn)
Annual Revenue: Not publicly available (private company).

Competitive Advantages

Largest LTPAC dataset in North America – Powers a proprietary AI model that delivers predictive, chart-level insights unmatched by competitors.
Network effects – A vast, integrated ecosystem of 400+ partners and connections to every major US health plan creates high switching costs and deep data interoperability.
20+ years of founder-led innovation (independent since 2000), with deep domain expertise in senior care and post-acute value-based care.
#1 senior care EHR brand recognition and trust among 30,000+ provider organizations.

Strategic Focus

Value-based care enablement: Helping providers and payers improve outcomes while navigating value-based reimbursement models through analytics and intelligent transitions.
AI-first innovation: Expanding the use of proprietary AI to reduce clinician administrative burden, identify high-risk patients, and optimize care coordination.
Platform expansion: Growing the marketplace and integration ecosystem to become the operating system for the entire LTPAC continuum.
Continued M&A: Pursuing strategic acquisitions to broaden functionality (clinical AI, revenue cycle, health data exchange) and geographic footprint.

Sources

Job description

Minimum Qualifications

Why work at PointClickCare

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