Sr. Process Innovation Specialist at Coupang (Taipei, Taiwan)
Coupang· Taipei, Taiwan·
Job description
Job Summary
Drive data-driven process innovation across fulfillment and warehouse operations by applying analytical thinking, structured problem-solving, and continuous improvement methodologies. Partner with cross-functional teams to identify opportunities, influence decisions, and deliver scalable solutions that improve productivity, quality, and operational efficiency.
Key Responsibilities
- Analyze operational data to identify process bottlenecks, inefficiencies, and improvement opportunities across warehouse operations.
- Apply structured problem-solving and root cause analysis to design and implement sustainable process improvements.
- Collaborate with Operations, Product, Engineering, and other stakeholders to align priorities and drive optimization initiatives.
- Develop KPIs, dashboards, and reports to support data-driven decision-making and effectively communicate performance insights.
- Lead cross-functional projects and pilot programs from concept through implementation, ensuring measurable business impact.
Basic Qualifications
- Bachelor's degree in Industrial Engineering, Engineering, or a related field.
- 3+ years of experience in process improvement, operations excellence, supply chain, logistics, or fulfillment center operations.
- Strong analytical and logical reasoning skills with the ability to solve complex operational problems using data.
- Strong understanding of KPI development, root cause analysis, process mapping, and workflow optimization.
- Proven ability to collaborate with cross-functional stakeholders, influence decisions, and drive execution in a fast-paced environment.
- Strong verbal and written communication skills in English.
Preferred Qualifications
- Experience performing large-scale data analysis using SQL, Excel, Python, R, or similar analytical tools.
- Experience with simulation, optimization modeling, or operations research techniques.
- Familiarity with warehouse management systems (WMS), automation technologies, and operational analytics platforms.
- Experience leading cross-functional projects from concept through implementation.
- Demonstrated ability to translate complex data into actionable business insights.
Why work at Coupang
- Culture: "Best of both worlds" — startup energy (fast decision-making, ownership, risk-taking) with the resources of a Fortune 150 company. Flat hierarchy, open culture, and a strong "bias for action" ethos [coupang.jobs].
- Remote/Hybrid/Office Policy: Flexible working hours and work-from-home options are available. Many roles are based in offices (Seattle, Mountain View, Seoul, etc.) with state-of-the-art amenities including cafeterias serving three meals a day, lounge spaces, and coffee/snack bars.
- Benefits:
- Medical insurance for employee and direct family.
- Paid family leave (for celebration or bereavement).
- Learning programs (foreign languages, soft skills).
- Global project opportunities (collaborate with teams across continents).
- Team and company events (games, food, bonding).
- Engineering Culture: High-impact projects — building the commerce infrastructure of the future (large-scale AI, logistics optimization, mobile-first, search & discovery). Emphasizes "Hire and Develop the Best" and "Learn & Iterate" principles.
- Career Growth: Opportunities for internal rotations, upskilling, and taking on entrepreneurial initiatives within a massive scale.