Strategic Account Manager - Enterprise at monday.com (Singapore)
monday.com· Singapore·
Role details
monday.com at a glance
A no-code work platform, now built around AI agents, that lets any team shape its own projects, CRM, dev, and IT workflows in one place.
monday.com builds a customizable, no-code work platform where teams manage projects, sales, software development, and IT service on a shared board-based engine, increasingly with AI agents that execute tasks rather than just track them.
~$234M in venture funding before its June 2021 Nasdaq IPO raised · latest: IPO (Nasdaq: MNDY), June 2021 · backed by Insight Partners, Sapphire Ventures, Stripes, Hamilton Lane
Job description
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
About The Role
We’re looking for a Strategic Account Manager to own and grow relationships with our largest enterprise customers. You’ll be the senior commercial lead on a portfolio of strategic accounts, driving renewals, expansion and long-term partnership. You’ll work across sales, customer success, product and executive teams to turn customer goals into multi-year growth.
What you’ll do
- Own the commercial relationship and revenue targets (retention, upsell and cross-sell) for a portfolio of enterprise accounts.
- Build and execute strategic account plans covering stakeholder maps, growth opportunities, risks and success metrics.
- Develop trusted relationships with senior stakeholders, including C-level and procurement.
- Lead complex, multi-stakeholder negotiations, renewals and contract expansions.
- Identify new use cases and business units to expand within each account.
- Partner with customer success, solutions engineering, product and legal to deliver value and resolve escalations.
- Run executive business reviews and report on account health and ROI.
- Share customer insights with product and leadership to shape the roadmap.
Requirements
- 8+ years in enterprise account management, strategic sales or a similar role, ideally in SaaS or technology.
- A track record of meeting or exceeding quota on large, complex accounts
- Strong skills in negotiation, commercial acumen and executive-level communication.
- Experience with long sales cycles and multiple decision-makers.
- A consultative, data-driven approach to account planning.
- Comfort working cross-functionally and managing competing priorities.
What monday.com can offer you:
- Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
- Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
- Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
- Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
- A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Why work at monday.com
- Product-First Culture: The company is deeply committed to building intuitive, powerful, and easy-to-use products that solve real customer problems.
- Impact & Ownership: Employees are given significant ownership over their work from start to finish, fostering a culture of personal investment and high impact.
- Hybrid Work Model: monday.com offers a hybrid work environment, with most teams spending three days a week in the office for collaboration and the rest working remotely.
- Career Growth: The company provides learning programs, mentorship, development opportunities, and an internal mobility process to support diverse career paths.
- Global & Diverse Team: With 3,000+ employees across 15+ locations and 17 teams, the company offers a truly international and diverse work environment. It is an equal opportunity employer committed to inclusion.
- Strong Financial Health: As a profitable, publicly-traded company with over $1B in ARR, monday.com offers stability and long-term growth potential for its employees.