Technical Support Specialist (Junior / Middle) at Careerswift (United States)
Careerswift· United States·
Role details
Work type
Remote
Employment
Full-Time
Job description
We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform.
This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.
RESPONSIBILITIES
- Provide technical support to customers via email, chat, and other communication channels.
- Troubleshoot and resolve technical issues related to the platform.
- Investigate reported problems and identify possible causes.
- Escalate complex technical issues to development or engineering teams.
- Document support requests, solutions, and recurring issues.
- Assist customers with platform functionality and basic troubleshooting.
- Monitor support tickets and ensure timely resolution.
- Work with Product and Engineering teams to communicate customer feedback and recurring issues.
- Contribute to internal support documentation and knowledge bases.
JUNIOR LEVEL
- 1+ year of experience in technical support, IT support, customer support, or a related role.
- Basic understanding of software applications and troubleshooting.
- Comfortable working with web-based platforms and business software.
- Strong problem-solving and communication skills.
- Ability to explain technical information in a clear and simple way.
- Good organizational skills and attention to detail.
- Good English communication skills.
MIDDLE LEVEL
- 3+ years of experience in technical support or a similar role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting SaaS or web-based applications.
- Ability to investigate technical issues and work with engineering teams on resolution.
- Familiarity with APIs, logs, databases, or basic SQL is a plus.
- Experience working with ticketing and support platforms.
- Good English communication skills.
NICE TO HAVE
- Experience with tools such as Zendesk, Intercom, Jira, or similar.
- Basic knowledge of APIs and Postman.
- Familiarity with SQL and database concepts.
- Experience supporting SaaS, healthcare, or technology products.
- Understanding of data privacy and security principles.
COMPENSATION
$55,000 - $75,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
WHAT WE OFFER
- Fully remote work with flexible working hours.
- Supportive and collaborative team environment.
- Opportunity to work with modern technology.
- Professional growth and learning opportunities.
- Experience in a growing HealthTech company.
Location: Remote
Seniority Level: Junior / Middle
Salary Range: 55,000 - 75,000 USD (gross, annually)
Why work at Careerswift
- Remote-first culture: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- Early-stage impact: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- Modern tech stack: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- AI-first engineering: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- Growth trajectory: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- Lean team culture: With only 6 people, engineers will have broad ownership and direct impact on product decisions