Trading Support Analyst at Crypto.com (Hong Kong, China)
Crypto.com· Hong Kong, China·
Role details
Work type
Hybrid
Employment
Full-Time
Job description
The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets. We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes.
Responsibilities:
- Monitor live trading systems, strategies, orders, positions, P&L, and risk.
- Act as the first line of support for trading, execution, exchange connectivity, and production issues.
- Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions.
- Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues.
- Support strategy deployments, system releases, testing, and production changes.
- Monitor exchange and market events, outages, connectivity issues, and other operational risks.
- Analyze trading and operational metrics to identify issues and improve processes.
- Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations.
- Maintain operational procedures and controls for production trading.
- Participate in local trading coverage and rotating weekend coverage.
Requirements:
- 3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role.
- Strong understanding of electronic trading, order lifecycle, positions, P&L, and risk.
- Ability to troubleshoot issues calmly and effectively in a fast-moving production environment.
- Strong Python or scripting skills; SQL experience is preferred.
- Experience working with large trading or market datasets.
- Strong analytical, communication, and problem-solving skills.
- Bachelor's degree in Computer Science, Engineering, Mathematics, Finance, or another quantitative discipline, or equivalent relevant experience.
Preferred:
- Experience supporting systematic, algorithmic, or market-making trading.
- Experience with prediction markets, equities, crypto, futures, options, or other derivatives.
- Experience with exchange APIs, FIX, order-book data, or real-time trading systems.
Why work at Crypto.com
- Culture & values: Known for a high-performance, “get it done” culture where clarity of thought, ownership, and grit are prized. Described as a meritocracy with a flat hierarchy where good ideas win regardless of seniority. “Leave your ego at the door.”
- Engineering & product focus: Strong technical team (492 people in technical roles), work on cutting-edge blockchain, DeFi, and trading infrastructure. Employees work closely with the executive team.
- Global & diverse environment: Team spans ~86 nationalities, with major hubs in Hong Kong, Bulgaria, Singapore, the US, the UK, and more. Hybrid work model in most locations.
- Growth & impact: “You are empowered to think and do things that have never been done before.” Opportunity to build from scratch in a fast-growing industry.
- Competitive total rewards: Competitive compensation, token grants/staking opportunities for employees, and a strong benefits package (specifics vary by region).
- Current open roles (~132 active postings as of mid-2026): Roles for senior backend engineers (Golang), security engineers (AI/DevSecOps), trading analytics developers, product managers (exchange, verification), and compliance managers.
- Hybrid/Office policy: Hybrid model in most offices (e.g., Singapore, Hong Kong, US); full remote in some roles but generally prefers in-person collaboration.