Trainer – Tools & Process at Wing Assistant (Philippines)
Wing Assistant· Philippines·
Role details
Work type
Remote
Employment
Full-Time
Job description
About the Role
We’re hiring a Trainer – Tools & Process to run live, simulation-based training cohorts that prepare new and existing team members to perform effectively using the tools essential to client delivery. This role focuses on building practical proficiency in CRMs, project management systems, and communication platforms through hands-on instruction and graded simulations designed to mirror real client workflows.
Qualifications
- Minimum 2 years of experience in training, enablement, or operations — preferably in a BPO, SaaS, or virtual assistant environment.
- Strong proficiency with HubSpot, Pipedrive, Asana, and communication tools (Slack, Zoom, Gmail, Notion, or ClickUp).
- Excellent facilitation, communication, and demonstration skills with diverse learners.
- Experience designing and grading simulation-based or competency-based assessments.
- Highly organized, with the ability to manage multiple training cohorts and maintain quality standards.
Preferred Skills
- Familiarity with CRM configuration, workflow automation, or project management systems.
- Knowledge of adult learning principles, LMS tools, and competency frameworks.
- Strong analytical mindset for assessing trainee performance and learning trends.
Department: Learning & Development Work Setup: Remote / Hybrid Compensation: PHP 30,000–45,000/month (based on experience and performance)
Why work at Wing Assistant
- Culture: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- Remote/hybrid policy: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- Notable perks: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- Engineering culture: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.