Workforce Analytics Lead at Wing Assistant (Philippines)

Wing Assistant· Philippines·2d ago

Role details

Work type

Remote

Employment

Full-Time

Job description

About the Role

We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.

Qualifications

At least 4–5 years of experience in workforce analytics, business intelligence, or operations data management.
Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).
Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).
Proven track record building data models or utilization frameworks for service or workforce-based businesses.
High attention to detail, analytical rigor, and ability to translate data insights into operational actions.
Excellent communication skills to collaborate with technical and non-technical teams.

Preferred Skills

Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.
Familiarity with predictive modeling or risk flag algorithms.
Background in managing data governance or ETL processes between multiple systems.

Department: Analytics / Workforce Management Work Setup: Remote / Hybrid

Why work at Wing Assistant

Culture: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
Remote/hybrid policy: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
Notable perks: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
Engineering culture: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

About Wing Assistant

Company Overview

One-liner: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
Entity Type: Private (funded: Seed & Pre-Seed)
Headquarters: Berkeley, California, United States
Founded: 2018
Founders: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

Core Business

Primary industry: Internet Marketplace Platforms / Virtual Assistant Services
Target customers: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
Mission or purpose statement: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

Products & Services

General Virtual Assistant (GVA) Full-Time: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
General Virtual Assistant (GVA) Part-Time: 80 hours/month, $699/month – same features with limited file storage.
Healthcare Assistant: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
Other Specialty Roles: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
Enterprise Services: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

Market Standing

Valuation/Market Cap: Not publicly available (private company)
Key Metric: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
Notable Investors/Partners: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
Growth Signals: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

Competitive Advantages

Top 1% talent pool: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
Free replacement guarantee: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
Managed service model: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
Month-to-month contracts: No long-term commitment, with plans starting at $699/month for part-time support.
Security-first: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

Strategic Focus

Current priorities: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
Growth direction: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
Operational efficiency: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

Sources

Job description

About the Role

Qualifications

Preferred Skills

Why work at Wing Assistant

Application questions