Workforce / Bench & Redeployment Manager at Wing Assistant (Philippines)
Wing Assistant· Philippines·
Role details
Work type
Remote
Employment
Full-Time
Job description
About the Role
We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.
Qualifications
- Minimum 3 years of experience in workforce management, operations, or staffing logistics.
- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
- Strong understanding of utilization metrics, forecasting, and talent mapping.
- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills
- Experience in capacity planning, workforce optimization, or operational analytics.
- Familiarity with performance data interpretation and skills inventory management.
- Strong process management and documentation skills.
Department: Operations – Workforce Management Work Setup: Remote / Hybrid Schedule: Night/Weekend Shift
Why work at Wing Assistant
- Culture: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- Remote/hybrid policy: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- Notable perks: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- Engineering culture: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.