Working Student - Customer Support (m/f/d) at voize (Hamburg, Germany)
voize· Hamburg, Germany·
Role details
Job description
🎤 Why voize? Because we're more than just a job!
voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
💡 Your Mission: Own inbound support and drive great resolutions
As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.
🚀 Your Daily Business - No two shifts are alike
- Manage inbound voice, chat, and email support during your shift
- Own cases end-to-end - triage, follow-up, and clear handover
- Partner with Technical Support on complex issues and escalations
- Cover evening and weekend shifts in a rotating schedule, planned weeks ahead
🤝 Your Skillset - What you bring to the table
- Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
- First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
- Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
- Available for rotating evening/weekend shifts; fluent German (C2) and solid English
Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.
🌱 Growing together - what you can expect at voize
- Flexible working hours because you know when you work best!
- reimbursement of the "Deutschlandticket"
- 25 days of vacation - and your birthday off
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
Why work at voize
- Culture & values: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- Work policy: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- Perks: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- Engineering culture: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.