Working Student - Technical Support (m/f/d) at voize (Berlin, Germany)
voize· Berlin, Germany·
Role details
Job description
🎤 WHY VOIZE? BECAUSE WE'RE MORE THAN JUST A JOB!
voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
💡 YOUR MISSION: KEEP 1,000+ CARE FACILITIES RUNNING
As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.
🚀 YOUR DAILY BUSINESS - NO TWO SHIFTS ARE ALIKE
- Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
- Debug integrations and on-prem configs for German care software systems
- Untangle customer-side IT issues like firewalls, proxies, and certificates
- Monitor system health during your shift and support incident response
- Turn recurring issues into fixes - contribute to root-cause docs and runbooks
🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE
- Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
- Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
- Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
- Available for rotating evening/weekend shifts, calm and clear under pressure
- German at C2 level, plus good English
🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE
- Flexible working hours because you know when you work best!
- reimbursement of the "Deutschlandticket"
- 25 days of vacation – and your birthday off
✨ READY TO TALK? APPLY NOW! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
Why work at voize
- Culture & values: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- Work policy: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- Perks: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- Engineering culture: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.