Account Manager at Netcracker (Europe)
Netcracker· Europe·
Job description
We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking a results-driven Account Manager to manage and grow a portfolio of key clients within our market. The ideal candidate will build strong relationships, identify new business opportunities, and drive revenue growth. Experience selling into the telecommunications (telco) sector is highly desirable.
Responsibilities
- Manage and grow strategic telecom accounts, ensuring long-term client retention and satisfaction
- Drive end-to-end sales of our solutions including lead generation, qualification, proposal development, and deal closure
- Develop deep understanding of client business needs, telecom operations, and digital transformation priorities
- Identify upsell and cross-sell opportunities within existing accounts
- Build and maintain relationships with stakeholders and decision-makers
- Collaborate with pre-sales, solution architects, and delivery teams to create compelling proposals
- Lead RFP/RFI responses and commercial negotiations
- Track market trends, competitor activities, and emerging technologies in the telecom domain
- Ensure accurate sales forecasting and pipeline management
- Achieve and exceed revenue and margin targets
Skills and experience
- 5+ years of experience in enterprise sales, with a strong focus on telecom clients
- Experience managing large, complex deals and long sales cycles
- Excellent stakeholder management and communication skills
- Strong negotiation and presentation abilities
- Ability to work collaboratively across cross-functional teams
- Understanding of telecom industry trends such as 5G, digital transformation, and cloud adoption would be a plus
- Ability to travel
Education
- Bachelor’s degree in Engineering, IT, Telecommunications, or related field
Why work at Netcracker
- Culture: Emphasizes innovation, collaboration, and growth. Employees describe a culture of autonomy, trust, and agility netcracker.com.
- Global & Diverse Environment: Work with colleagues across 70+ global locations and 61 countries, offering exposure to international teams and projects.
- Work Model: Hybrid and flexible work arrangements are common; specific policy varies by role and location.
- Benefits (vary by location):
- Comprehensive insurance (health, life, accident, disability)
- Paid time off, company holidays, maternity/parental leave
- Financial counseling, estate planning, and retirement planning resources
- Digital learning and career development programs
- 24/7 Employee Assistance Program (EAP) for stress, legal, and financial questions netcracker.com.
- Hiring Process: Typically 1-2 phone/video calls with a recruiter, followed by 1-3 rounds with hiring managers or senior team members, then a reference check and offer netcracker.com.
- Open Roles: Currently has ~76 active job postings, including Senior Software Engineer, Senior Business Analyst, Application Security Architect, Sales Director, and Client Partner linkedin.com netcracker.com.