Account Manager at Playson (Europe)

Playson· Europe·11h ago

Role details

Work type

Remote

Employment

Full-Time

Job description

About the Role

Playson, a leading provider of innovative gaming solutions, is seeking an Account Manager to join our Commercial department. As an integral part of our Account Management team, you will play a pivotal role in driving revenue, fostering client relationships, and ensuring the success of our gaming portfolio.

Key Responsibilities

Act as the primary point of contact for customer accounts, fostering strong and lasting relationships
Assume full commercial responsibility for customer accounts, ensuring the achievement of revenue targets and objectives
Develop and implement strategic account plans to drive business objectives and maximise customer satisfaction
Serve as a trusted advisor to clients, optimising their operations with our gaming solutions and promotional offerings
Coordinate the timely delivery of gaming solutions based on customer needs and objectives
Track and report monthly revenue performance, providing clear insights into customer activities and achievements
Cultivate and maintain strong customer relationships across all levels
Represent the company at industry exhibitions, conferences, and seminars
Uphold and promote the company's core values at all times

Requirements

Minimum of 1-2 years of proven account management experience within the iGaming sector
Proficiency in English and Italian
Strong understanding of the gambling industry, including an understanding of Italian markets.
Demonstrated ability to manage high-value accounts and clients effectively
Exceptional communication and presentation skills, capable of engaging stakeholders at all levels
Track record of delivering client-focused solutions tailored to meet specific needs
Proficiency in CRM and promotion management preferred
Proactive mindset with a focus on achieving results
Strong analytical skills with the ability to process and interpret data effectively
Adaptability to fast-paced market changes and a structured approach to problem-solving

Nice to Have

Experience integrating agentic AI (Cursor, Claude Cowork, ChatGPT) into workflows

What We Offer

Competitive Salary: We offer a competitive salary, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave, including Ukrainian bank holidays
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional development courses and training

Recruitment Process

HR Interview
Technical Interview
Final Interview

Please submit your CV in English

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Why work at Playson

Culture: Described as a team with a "strong engineering focus and product-oriented mindset." Values include "Fail Fast. Learn Fast." (a culture of experimentation), "Up or Out" (promoting career development), and "Extraordinary Products. Extraordinary Results."
Work Model: Remote & Hybrid work options available.
Perks: Full medical insurance for you and your +1, development courses/training reimbursement, bonus system, flexibility in schedule, and twice-a-year corporate gatherings.
Engineering Culture: A flat structure that enables direct idea-sharing with management. The company uses a modern tech stack including Kubernetes, ClickHouse, PostgreSQL, TypeScript, and Python.

About Playson

Company Overview

One-liner: Playson is a leading supplier of iGaming technology, designing and developing premium online slot games and promotional tools for regulated markets worldwide.
Entity Type: Private
Headquarters: Sliema, Malta
Founded: 2012
Founders: Not publicly available

Core Business

Primary industry/industries: iGaming, Online Casino Software, Slot Game Development
Target customers: B2B; online casino operators and iGaming platforms globally.
Mission or purpose statement: "Get More!" — a promise to partners that every product, service, and relationship carries added value. The company is on a mission to "create the fostering environment where your talent evolves with confidence."

Products & Services

Slot Games: A portfolio of 90+ premium online slot games, certified and licensed in 27 jurisdictions. Games are designed with deep mechanics and beautiful aesthetics for emotional engagement.
xEye Viewboard: A standalone analytical and asset environment for professional decision-making. It helps partners (C-level, agents, managers) analyze casino performance, know player preferences across GEOs, and export game documentation.
Promo Tools: A suite of marketing tools including Tournaments, Free Spins, Network Promotions, and Races. These tools are designed to increase player reactivation (up to 20%), bets growth (up to +50%), and loyalty (return rates of 70-75%).
xEye Platform: A standalone promo tool and asset environment for partners.

Market Standing

Valuation/Market Cap: Not publicly available (Private company).
Key Metric: Over 150 million players reached globally, with a portfolio of 90+ games.
Notable Investors/Partners: Partners with over 200 operators worldwide. Licensed by the UK Gambling Commission, Malta Gaming Authority, and regulators in 27 jurisdictions including the UK, Netherlands, Italy, Brazil, Colombia, Ontario, Germany, and Spain.
Growth Signals: Headcount grew 12.3% year-over-year to 139 employees. Active job postings increased 57.9% year-over-year. Website traffic grew 76.6% year-over-year. The company operates in 31 countries and is expanding its regulated market footprint.

Competitive Advantages

Regulatory Maturity: Licensed and certified in 27 jurisdictions, including major regulated markets like the UK, Netherlands, Italy, and Ontario. This strong compliance foundation allows for safe scaling and is a significant barrier to entry for competitors.
Proven Commercial Portfolio: A portfolio of 90+ games that are commercially successful, with a focus on mobile-first design and deep game mechanics that drive player engagement and retention.
Proprietary Technology Stack: A robust tech stack including Kubernetes, ClickHouse, PostgreSQL, and a microservices architecture, indicating a sophisticated engineering environment.
Strong Partner Ecosystem: Partnerships with over 200 operators globally, demonstrating a strong sales and distribution network.

Strategic Focus

Regulated Market Expansion: Continuing to enter and operate in new regulated jurisdictions, with a current footprint of 27 markets.
Product Innovation: Developing new games and promotional tools (like xEye Viewboard) to enhance partner performance and player engagement.
Talent Growth: Actively hiring across multiple departments (60 open positions), with a focus on engineering, design, and legal roles. The company emphasizes a "product-oriented mindset" and a culture of experimentation.

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