Accounts Receivable Representative at Shorr Packaging Corp. (Corporate Headquarters)Accounts Receivable Representative

The Accounts Receivable Representative is responsible for the integrity of accounts receivable balances for an assigned portfolio of customer accounts. AR Reps will monitor the status of all open invoices, credits, adjustments and unapplied cash on account and preparing reconciliations and providing research and analysis when required. AR Reps will make collections efforts on all invoices past due, facilitated through relationships established with customer contacts and internal sales teams.

Responsibilities will expand to billing, cash application, and consultation on customer credit decisions.

• Review and monitor existing assigned accounts for collection efforts.
• Collect customer payments in accordance with payment terms.
• Provide timely follow-up on payment arrangements.
• Review, report and place collection calls on delinquent accounts.
• Correspond with customers through calls, mail and email as necessary to encourage payment of delinquent accounts and for other customer account maintenance needs.
• Research customer claims for invoice short-payment and deductions and assist with resolution in coordination with internal customer service teams.
• Identify issues attributing to account delinquency and discuss them with management.
• Answer accounts receivable inquiries and follow-up as necessary.
• Effectively and clearly communicate verbally and in writing with both internal customer service and sales teams and external customer contacts regarding status of customer accounts.
• Record customer payments by recording cash, checks and credit card transactions to appropriate accounts.
• Monitor existing customer accounts and pending orders for credit worthiness.
• Assist with the setup of new customer accounts
• Other duties may be assigned.

• High School Degree or equivalent required
• Minimum of 3 years of Accounts Receivable experience required
• Microsoft Office with emphasis on Outlook, Word, and Excel required