AI Phone - Senior Agent Runtime Engineer at Bjak (China)
Bjak · China·
Role details
Bjak at a glance
Southeast Asia's largest online insurance comparison platform, letting users compare, buy and renew insurance and roadtax from 16 insurers in one place.
Bjak is a BNM-licensed online marketplace where Malaysians compare quotes from 16 insurers and takaful operators, then buy and renew car, motorcycle, travel, life, medical and home insurance online. It bundles roadtax renewal, roadside assistance, car repair booking and AI tools around the core comparison engine.
Job description
About
We are reimagining the phone. AI phones need to be proactive, intuitive, intelligent and low cost. This is a mission critical for rest of the world to adopt intelligence. There are over 5 billion people using everyday applications such as email, messaging, notes, tasks, and calendars, yet most are not AI-native. Our mission is to build proactive applications and devices that bring intelligence into daily conversations, coordination and workflows, with minimal prompting. Focus: Building the actual execution infrastructure for AI agents.
Responsibilities
- Implement agent runtime and orchestration components.
- Build tool-calling and execution interfaces.
- Support multi-step and long-running task execution.
- Manage task state, execution history and asynchronous workflows.
- Implement error handling, retries and recovery mechanisms.
- Integrate multiple model providers.
- Build observability and tracing for agent execution.
- Optimize latency, reliability and inference costs.
- Work with context and memory components to provide relevant information to agents.
Requirements
- Strong backend engineering experience.
- Experience with distributed systems and asynchronous workflows.
- Experience integrating LLMs into production applications.
- Strong API and service architecture knowledge.
- Experience with queues, state management and observability.
- Good understanding of tool calling and structured outputs.
Nice to have
- Production agent framework or custom agent runtime experience.
- Experience with Temporal or similar workflow orchestration systems.
- Experience with model routing and inference optimization.
- Experience with AI evaluation and tracing.
Why work at Bjak
- Culture: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- Work Environment: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- Engineering Focus: Lean, autonomous teams that prioritise product excellence and swift delivery.
- Career Growth: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- Note on Employer Rating: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.