Feeny
AvePoint

Application Support Analyst (Python, SQL, Java) at AvePoint (Singapore)

AvePoint· Singapore·

Job description

Application Support Analyst

Key responsibilities:

  • Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
  • Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
  • Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
  • Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
  • Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
  • Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
  • Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
  • User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
  • Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skillset (Must have)

  • CAT-1 cleared/eligible candidate is required for this role.
  • Possess a degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
  • Excellent written and verbal communication skills.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Why work at AvePoint

  • Award-Winning Culture: Recognized as an Inc. Best Workplace (back-to-back), a Built In Best Place to Work (2024), and a Great Place to Work (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company).
  • Culture & Values: The company describes its culture with five core values and leadership behaviors:
    • Ownership and Accountability ("We take full accountability, set high standards...")
    • Teamwork ("promoting global collaboration and taking pride in helping, sharing, mentoring...")
    • Agility ("quick, informed decision-making... a growth mindset")
    • Visionary and Practical ("bold ideas... turning them into groundbreaking realities")
    • Inclusive and Empathetic ("Diversity is at the core of our success... fostering inclusive collaboration")
  • Growth Trajectory: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career."
  • Global & Remote-Flexible: Opportunities are available across North America, APAC, and EMEA in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations.
  • Entrepreneurial Spirit: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership.

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