Application Support Specialist- EMR at Medical Informatics Engineering/Enterprise Health (Remote)
Role details
Job description
We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.
Company Overview We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.
Key Responsibilities
- Consult with customers on EMR optimization efforts.
- Provide best practices to ensure customer success with the EMR.
- Perform complex configurations to improve workflow efficiencies.
- Provide an exceptional customer experience in every interaction.
- Provide training to client users during deployment to alleviate the training burden from the project team.
- Provide ongoing product education for existing customers.
- Escalate bug fixes to appropriate staff as needed.
- Take initiative to maximize opportunities for personal growth in product knowledge.
- Assist the deployment team with onboarding tasks.
- Requires up to 10% travel.
Required Qualifications
- Education: Must obtain applicable product certifications within 90 days of hire.
- Experience:
- 2+ years of experience providing customer service/support to commercial clients.
- Experience using and troubleshooting business applications.
- Effective written and verbal communication skills.
- Skills:
- Ability to clearly communicate with professional clients at all levels.
- Strong organizational skills.
- Oral presentation, training, and public speaking experience.
- Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.
Why Join Us?
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:
- Competitive compensation
- Comprehensive benefits package including medical/dental/vision insurance
- 401k with company match
- Unlimited Paid-Time off
- Quarterly bonus program
- Flexible work schedule
- Remote work
Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why work at Medical Informatics Engineering/Enterprise Health
- Meaningful Impact: Employees work on technology that directly affects how clinicians and physicians document patient care worldwide mieweb.org/join-our-team.
- Remote-First Culture: The company explicitly states "Work from home is here to stay," and many roles (including CTO, CISO, DevOps, and Product) are fully remote.
- Comprehensive Benefits: Includes 401(k) with company match, generous PTO, quarterly bonus program, group insurance, paid holidays, short-term disability, maternity/parental/adoption leave, tuition and professional dues reimbursement, and an employee referral bonus program mieweb.org/join-our-team.
- Annual Employee Conference: The "MIE Academy" is an annual employee conference where the team comes together to share insights and learn about the latest in healthcare IT.
- Engineering Culture: Uses modern DevOps tools and practices (CentOS, Debian, RHEL, Ansible, Vagrant, Proxmox, GitHub). Internships and cross-functional collaboration are encouraged.
- Stability with Growth: A 28+ year-old company that is stable yet investing in new areas like AI and senior leadership, offering a balance of security and forward momentum.