Feeny
C3EL

Application Support Specialist / Systems Administrator at C3EL (Scott Afb, IL)

C3EL· Scott Afb, IL·

Job description

**CONTINGENT UPON CONTRACT AWARD**

Overview:

Job Title: Application Support Specialist / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.

Primary Responsibilities:

  • Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
  • Provide organizational-administrator support for contract writing and other business applications as assigned.
  • Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
  • Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
  • Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
  • Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
  • Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
  • Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
  • Participate as an application SME in recurring or ad-hoc meetings when required.

Required Qualifications:

  • U.S. Citizenship.
  • Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
  • Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
  • Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
  • Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

  • Hands-on experience with SPS/PD2 and/or ECWM.
  • Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
  • DoD contracting or acquisition-system support experience.
  • Previous DISA support experience.
  • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

  • High school diploma and at least 5 years of relevant experience.

Why work at C3EL

  • Culture: Employee reviews rate culture 3.9/5 and career development 4.1/5; compensation rated 4.5/5 (Glassdoor/LinkedIn).
  • Work Environment: Supportive, mission-focused environment with a focus on professional growth; many roles require security clearance and offer the chance to work on critical national security projects.
  • Remote/Hybrid: Many roles are on-site at government facilities (e.g., Tampa, Hawaii, overseas bases); some roles may offer flexibility, but clearance requirements often dictate location.
  • Notable Perks: Opportunity to work directly with DoD customers, deploy with teams, and gain exposure to cutting-edge command and control technologies.

Application questions